ホテル ソーホー ブティック カスティージョ サンタ カタリナ - アダルト レコメンデッド

The hotel itself is excellent, including the infrastructure and hygiene. However, as a five-star hotel, the Karen reception and ****** staff are not professional and unacceptable.

Charming hotel in a castle. Nice rooms with very comfy bed and premium toiletries. Central courtyard for breakfast and on site parking. Outside of town and a good 20 minute walk to the waterfront and 40 mins into the town centre. No gym.

The room was lovely, the staff in the restaurant was lovely as well. However, the overall service is way too far from a five star hotel. Weirdly, the reception knocked our door in the morning twice without calling on the phone, we were very surprised. When we left, the staff drove their shuttle bus to cut our way which is very surprising as well.

各方面的五星好評 酒店服務人員也很nice 吃住都很舒適

環境：很漂亮有泳池可以直接看到海 裝修在城堡上 衞生：很乾凈 服務：服務很熱情 態度很好 設施：很全 唯一就是地址位置在山上 需要打車上下 但是很適合度假 挑不出問題

酒店沒有在馬拉加市區，但風景很美，餐廳早餐晚餐都很好，房間舒適，衞生間下水有點慢，其他體驗服務都很好，推薦

超棒的酒店 推薦

酒店在山上，是一座城堡，很漂亮，可以看到大海，早餐是點餐式的，但是也很豐富，給人不同的感受。

The property itself is stunning with peaceful surroundings and beautiful views, but our stay unfortunately did not reflect a five‑star experience. Our first room was aesthetically lovely but completely impractical — there was very little space to place our luggage without blocking the walkway around the bed. The bathroom was large but not a functional space. When I spoke to Pablo at reception, he told me there were no alternative rooms. Later, Pedro informed us that there were rooms available for an additional €50 per night and kindly showed them to us. One was perfect. Pedro was helpful, but I was disappointed that Pablo hadn’t offered this option initially, which felt unprofessional. Breakfast was consistently slow — around two hours each morning. Despite there being only a few guests, the à‑la‑carte‑only setup meant long waits for staff to take orders and serve food. Many times we had to go to the kitchen to get attention. There was no buffet for basics like coffee, pastries, juice, or water, which would have helped. Service was disorganised and not often delivered with a smile, and the food itself was inconsistent. Overall, the hotel has enormous potential thanks to its location and architecture, but the service, organisation, and attention to detail fell far short of a five‑star experience.