ペニンシュラ リゾート & スパの口コミ・レビュー・評判

The hotel as a whole is incredible and truly exceeded expectations. Complimented first and foremost by the hoteliers, hosts and staff throughout the resort, with special thanks to Tony and Maria, delivering a heart-warming experience from beginning to end. We selected the Peninsula Resort & Spa for our mother’s special birthday celebrations and the hotel not only provided a desirable location with indescribable views, a blissful atmosphere complimented by the on-site spa, access to unlimited excursions with a seamless booking service, fantastic on-site local and European cuisine but also a fantastic inter-departmental communication structure to deliver an above-and-beyond service. Many examples of this include when we informed the team of our mother’s salt intolerance, organisation of transfers, champagne on arrival and finally, the birthday cake – compliments to the baker - it was delicious! The hotel couldn’t have done more to make our celebrations special and after just a short time, we felt a serenity home, away from home. We stayed for 7 nights, wishing for longer and planning our return before the end of the year. The Peninsula Resort & Spa made our mother’s birthday milestone truly wholesome and memorable. It will be an annual return for the family.

It was a wonderful staying. From the start to the end of the vacation. The staff was kind and helpful. The food was great.

After months of extensive research and careful consideration, we ultimately selected this hotel as the venue for my and my husband's wedding. I cannot express the happiness I feel as a result of that decision. Our wedding turned out to be a realization of all our dreams, with every single aspect being absolutely perfect. We secured this location a year in advance of our event, and the hotel maintained constant communication with us throughout the entire year to ensure that every detail was meticulously planned. We had everything we had ever envisioned, from the grand entrance on a jetski to our departure on a boat, the talented saxophonist, the top-notch DJ, and even a skilled face paint artist. The decorations were nothing short of incredible, and the hotel's team brought my vision to life based on the pictures I provided. Our guests were delighted with the hotel, and the rooms were fantastic, not to mention the exceptional food and top-tier hospitality. I want to give a special shout-out to Maria-Christina, who truly deserves recognition (perhaps even a promotion). It's been a long time since I've encountered such a dedicated, professional, and genuinely exceptional worker. The hotel should consider itself very fortunate to have you on their team. For anyone considering a destination wedding, I highly recommend contacting this hotel. They can share pictures from previous weddings to help you visualize your own dream celebration (you might even spot my pictures among them!). It was truly an amazing experience in every way, and I give it a five-star rating across the board.

Séjour Hotel Peninsula Resort and Spa - Heraklion Ad Pelagia du 05 au 12/09/2023 Situation : L’hôtel est très bien situé sur un bande de terre au bout de la baie d’Ad Pelagia. Les paysages y sont magnifiques, les côtes escarpées et peu de plage de galets (petites criques également). Il y a quelques petits commerces et une plage à proximité (10 mn de marche avec des montées et descentes). Hôtel : L’hôtel est sur plusieurs niveaux avec plusieurs bâtiments ce qui implique nécessairement de monter et descendre des marches et des pentes. Nous avions deux chambres (n° 1030 et la Villa). La chambre 1030 est toute proche du bâtiment principal et bénéficie d’une grande terrasse avec une vue magnifique sur la baie (un bonheur de calme avec le lever de soleil) ; elle est très grande et très bien équipée. Nous avions serviettes de bain en plus des serviettes classiques, du savon, une double-douche, des peignoirs/chaussons, coffre-fort à code, … Bref rien à redire : une chambre comme on les aime. Par contre, la chambre dans la Villa, situé juste à côté du Quand et du Spa laissait à désirer : - bien plus petite ; - vieillote avec des odeurs ; - pas de peignoirs/serviettes de bain ; - terrasse avec gazon très bien entretenu ; - avec une vue très lointaine de la mer (nous avions réservé des chambres avec vue sur mer). Comme nous avions réservé les chambres au même moment avec Ltur, nous avons demandé à la réception d’avoir les mêmes types de chambres : refus catégorique (au motif qu’il n’y avait plus de chambre de disponible). Bref, un séjour qui débute un peu mal d’autant plus que nous avions demandé lors de la réservation des chambres proches. Par la suite, Ltur nous a dit que, dans pareil cas, il faut faire intervenir le correspondant local afin de réclamations… Nous saurons pour la prochaine fois ! Hormis cela, l’hôtel est très grand, bien arboré et avec de la verdure, un endroit bien agréable. Un conseil : vérifier la chambre qui vous sera attribuée car nous en avons vu qui était mal orientée ou quasiment borgne. Et la distance, pour certaines chambres, avec les pentes qu’il faut marcher. Activités : - classique : tennis, volley, animation diverses, soirées à spectacle ou jeux (fin des animation à 23h00) ; - l’équipe d’animation est très volontariste et dynamique. Elle propose des jeux le matin ainsi que de l’aquagym, du stretching, des jeux au bord de la piscine, … - pour les piscines : il y en a 3. Un pour les enfants (en haut de l’hôtel à côté du Spa) avec des tobogans, la piscine principale proche des locaux communs et du restaurant donc le coin est assez animé avec de la musique. Pas de problème de transats comme dans d’autres hôtels notamment car il y a une 3ème piscine (en bas de l’hôtel), piscine d’eau de mer. Cette piscine est entourée de petites zones intimes où l’on peut être un peu éloigné (mais pas trop de la piscine à eau de mer). Bref, au niveau piscine et espaces, il y en a pour ceux qui veulent des animations et ceux qui veulent du ca

We booked 7 days in this resort, traveling with our 4-year-old daughter. The location of this property is amazing. It has 2 beaches on the side, 1 Rocky platform, 1 dandy beach, and has a great view of the sea,2 swimming pool (1 sea water pool). The booking. Com offer all inclusive,which provides breakfast, lunch, dinner and snacks in between, drinks all included. The food they provided is quite generous and decent with varieties. Every evening, the resort organizes some activities to enjoy, you can also participate, such as karaok night. The view is simply amazing, almost all the rooms have terrace or balcony, with sea view. There is a direct bus stop in front of the hotel, to go to Heraklion city centre. The timings are listed at the reception, 3.5eur per person, kids free. I will recommend this property for a great family or friends vacation.

We got married on 22 June here and had the most amazing day. The hotel staff went above and beyond for our wedding ceremony. We would like to say a huge thank you to everyone who played a part in our special day. A special thank you to Maria-Christina who helped me plan our wedding since 2020! She gave us exactly what we wanted and more and we both felt very taken care of. The hotel itself is beautiful and all our guests absolutely loved it from the service to the food and surroundings. We would highly recommend this hotel for a wedding and a holiday for a family. So thank you Peninsula Resort & Spa for everything. We already can’t wait to return. Summyr & Colin

This resort is beautiful! When we first arrived, we were amazed at the beauty and the views. We stayed down near the saltwater pool, which was probably better than near near the main pool because of the noise from the pool and restaurant. The staff was helpful and friendly. The room was clean and comfortable. The pool facilities were nice and there were plenty of chairs near the salt water pool and down by the a la carte restaurant where you could jump in the sea. We spent a day a the public beach next door, which had restaurants and bars and stores and you could rent chaise lounges for the day for 10 euros per pair. It was lovely. The beach at the resort was more crowded and the food options were more limited and expensive. We paid for the all inclusive and the food was fine. It wasn’t outstanding and I could see getting sick of it if we were there all week. They do not label things, and so our food allergies made trying things problematic. It’s not hard to label the food, even without allergies you just want to know what you’re eating. The main problem we encountered that would prevent our return is that you cannot flush toilet paper. This appears to be the case all over the island but for four people sharing a bathroom, this gets gross pretty quickly. We were not bothered that the activities were in French. We anticipated that they would not be in English, since we weren’t in an English-speaking country. We were there to relax, not play or party. We were probably the only Americans there, but that was fine by us.

I’m a single mom with 2 teenagers that stayed at this resort. It was not advertised anywhere as a French speaking resort. Some of the staff speak English, but not many. All social activities/shows are in French. The entire time we were at the resort we only met 2 families that spoke English. The buffet did not have a lot of selection and some of the items were stale. You clear your own plates when finished eating and get your own cutlery. Self serve your own drinks. No servers around the pool. The 1 restaurant we are at included in the all inclusive package was terrible. I ended up sitting for 30-40 minutes waiting for our bowls to be cleared after dessert so I could sign for the wine that was not included. If you go down to the platform to jump in the water and lounge on the sun, this is extra, even a pop for the kids. I wished I had picked a different resort by the end of our first day. The only amazing part of our stay were the views.

Since our arrival, Maria was very accommodating, because we had to wait for our room, she upgraded us to a water view and bigger room, also let us do a late check out, the hotel is beautiful, highly recommend it

Can not recommend this place enough. We had such a wonderful time and the staff was amazing. We got married there and they went ABOVE AND BEYOND to make sure everything was perfect. Not only was the staff amazing the resort was beautiful and the food was delicious. Special thanks to Maria-Christina, Ashok and Maria-Irini who were amazing. The wedding was beautiful but the fact that they gave us a beautifully decorated bridal suite for the night, made special shot bottles for us, took pics and videos they sent us later, and helped with everything that I couldn't have ever imagined needing help with was even better. Also one of my sisters had an issue with flights and had to miss a night and they gifted them all spa treatments! Thank you for everything you did! Love this place!❤️

I would not rate this property as 4 star. First day, not enough towels, locked safe, broken kettle, no water bottles provided in the room, no box of kelinex in the room. Food was okay.

This was our second time in hotel. Everything was even better than last time! Everyway very excellent hotel, and these facilities makes us certainly return again. We loved the three beaches for snorkeling and food was every day excellent and varied. Cleaning was also in super level, -everywhere was spotless. Even night entertaiment was now in good level, and not only french, but there was also international animation. There were also the best Greek night, with dancers and real band perfoming their show. Everything was just super fine, -there is Everything what you need for good holiday.

Peninsula resort and Spa is nice place for family holiday in Greece . Good value for money . Rooms are clean and maininence service is doing a great job . Staff at front desk and in dining area are very helpful and had always smile on their face . Mr Boby and his team in dining area are serving the guests with utmost professional attitude .

Generally enjoyable stay. We stayed in the Superior room with private pool. The room was large with a comfy bed and incredible view. The private pool and extended balcony were beautiful but need a deep clean. The food was tasty with a good variety at each meal. All staff we encountered were very kind and approachable. Be aware though, that this is a French resort. All activities are in French, including the singing and trivia nights. We know enough French to get Us through a basic conversation but couldn't enjoy the activities to the fullest. I was hoping for an inversive Greece experience, learn about where we are and the language, not French. The resort is approximately 30 minutes from Heraklion so be prepared to pay for a taxi to get to any excursion in town. There is a bus that comes to the resort 5 times a day; however, there is no information about where drop off is in Heraklion and I didn't feel like possibly getting stranded so we didn't take it during our stay. Overall it was a good stay, we enjoyed ourselves and got lots of sun. We are just not sure if we will come back to this exact resort again.