マリアニョのSmach Breweryホテル

Used for a one night stop over to explore Santander after arriving on Brittany Ferries. Just a few minutes drive from the ferry port and with plenty of free on site parking. Quiet, clean and spacious. A handy supermarket across the road was good for stocking up if you are touring. Highly recommended. Staff friendly and helpful.

Having stayed six times at this hotel dating back to 2015 we decided to stay again as we wished to be near Sardinero. We have not experienced any of the issues identified by previous reviewers in any of these visits, in fact quite the opposite, the staff were welcoming and the rooms were in decent shape and always large. The price was high but for the luxury of a senior suite I was prepared to pay over the odds. On arrival we were told that no senior suites were available and we had been upgraded to the Imperial Suite. Sounds good, but here the good news ended Issue 1 the whirlpool bath didn’t work. Reported to reception and was quickly attended by the maintenance man who after breaking the tile to access the motor reset fixed the problem! Issue solved - nope. It lasted 20 minutes and then tripped all the electric. On reporting to reception the switch was reset but no whirlpool bath. Ok, we’re not here for the bath and having been offered a move the next day at 12 noon we decided to stick with the room as otherwise it appeared ok. Issue 2, the air conditioner sounded like a jet engine. It wasn’t so warm anyway so we tolerated this. Issue 3, at around 5 am it became clear there was multiple pigeons roosting in the roof space above the bed therefore couldn’t sleep until they stopped making noise. Should have moved but we are quite tolerant. Issue 4, around noon time the noise from the AC was so load we had to trip the electric breaker to stop it. Again we should have moved. Issue 5, on night 2 we were again awake for a significant period because of the lift continually moving even in the middle of the night. Issue 6, on night 3 again the lift was not moving up and down almost constantly. This seems to be the overnight cleaner moving items to the storeroom, and guess where this is, next to our room 601. I politely asked receptionist to ask the cleaner to stop and she said he was going home now so it would be ok. She couldn’t move us as there were no other rooms available. On approaching the hotel director the next morning she was aware of all the issues even knowing that the lift was noisy and kept people from sleeping. I was offered a free breakfast which I refused purely because there is no soap in the toilets and this is being used by waiters and chefs to prepare and serve food. After much argument I was told they would refund me the last night stay, still not received it though. All bored by now no doubt. This hotel had deteriorated badly in the 7 years we have visited. There are so many easy fixes to make it better but nobody seems to care. Lights don’t work - replace bulbs AC noisy - stop it vibrating Bath doesn’t work - either replace the motor or borrow from another room given the Imperial suite is the best room in the house Lift - get an engineer Noise - stop the cleaner working all night making noise No soap - buy soap The list is endless, we won’t be back and I wouldn’t recommend anyone else does either. Ou

新しい建物(2022年7月末にオープン)は、サンタンデールの道路交通の近くの周辺地域にあります。若い従業員は時少量の経験を裏切っていますが、広とした色と非常に速い共通のスペース。部屋はそれほど広くなく、非常に基本的で、景色と不快な発見の両方があり、真ん中の部屋と小さな分離スペースの部屋しかありません。場所に行くと、あなたはスエズでの宇宙飛行士の経験を体験するでしょう、音は良いですが、時折いくつかの部分は感じるでしょう、残りは完璧です、そしてベッドさえ快適です。Googleにもかかわらず、それは難しいことがわかりました:入り口は2番目の道ですが、切手はありません。しかし、私はすべてのゲストに十分なスペースがあるかどうかわかりません。エアコンは非常に面倒です:部屋には温室がありますが、機能しないか有効にしないため、空気はパネルによってXルームを管理し、受信機に3回点火し、それを置き、最後にXをオフにする必要があります。部屋のサイズが限られているため、音が迷惑です。非常に否定的です。朝食を試したことはありませんが、要するに、空港近くの駐車場に適した参照ポイントのようです。実際には代替品はあまりありません。私はいつも都市を提案しません。若者の管理にはいくつかの改善点がありますが、構造は良いです

Castilla Termal a modern hotel that keeps the charm of the olden times in its beautiful architecture. My room was very cosy, with its classic decor in soft colours and very comfortable beds. I could see afar the motorway from my balcony across the gardens but there was absolutely no noise issue. One of the strong points of is the spa, which is a big facility with lots of space and the usual services. There were quite a few jets and the water temperature was really good. Breakfast is remarkable too, as the staff as well, very efficient and friendly.

Having spent five weeks travelling throughout Spain, and having experienced first class welcome and service at every establishment from the smallest roadside cafe, to five star hotels and restaurants, we were extremely disappointed by the ”welcome” (or lack of!!) that we received when we arrived at the Gran Hotel. No eye contact from the male receptionist, a brusque, mumbled ”hello”, and even though my command of Spanish is far better than his of English, he insisted on trying to communicate in English. We were issued with key cards, absolutely no information given to us about facilities at hotel, eyebrow raising and pen tapping when I asked my husband which dining slots he'd prefer as they had to be pre-booked, and we even had to ask where the lift was - a pointed finger directed somewhere behind us and a sharply uttered ”there” were all we got. Room was adequate - nothing special and no extras. Cheap toiletries and an expensive minibar. Dinner in the restaurant was excellent and the staff were fabulous. It was a really excellent experience and the food was wonderful - very, very highly recommended. Another redeeming factor was breakfast the following morning which I must admit was first-class, apart from the female member of staff who was very hostile and unhelpful and barked at me to get out of the way so she could adjust the coffee machine which had developed a fault. In mitigation, she was run ragged as she seemed to be doing everything on her own, but was joined half way through by a very friendly and helpful male colleague which was a blessing. If only they could train their staff that they'll never get the opportunity again to make the best first impression, I'd have given this establishment 5 stars and we'd love to return, BUT, we really don't want to risk being greeted as a nuisance rather than a welcome and valued guest.

素敵なホテルで、サンタンデールにあり、すべてが徒歩圏内にあります。 清潔でとても素敵な部屋、特にスーペリアダブルとレセプションのスタッフはとても親切でした。本当に素敵な朝食ルームと小さなバーがあり、素敵な外側の席があります。残念ながら、エアコンはホテル全体でオフになりました(壊れたりオフにしたりしませんでした)、フル滞在のために、特に太陽を捕まえた上層階にとっては、季節外れに非常に暑かったです。公平に言えば、私たちは価格の引き下げで補償されました。同様の名前の他のホテルがあるため、最初は間違った場所に配達されていたので、空港からタクシーに乗る場合は注意してください(c.E20)。タクシーの運転手に名前と完全な住所を明確に記入してください。全体的に素敵な滞在で、また行きます。