Hotel was nice enough. Good locality and a good team of people. Avoid the Steak and Lobster place - Literally the worst experience that I have had in a restaurant for a long time. Dire service , cold food and $400 bill to boot. Breakfast wasn’t bad, but wasn’t good. Requested contact from the manager of the hotel as to be honest it really was that bad. 2 Tables of people in there and 12 of us, probably capacity for 100+ so really not busy in the slightest. Stayed in IHG’s all over the place, and this was commensurate with the usual stay.
Creo que Holiday Inn Select, Managua ha quedado solo ha el nombre, al hotel le falta una remodelación sus habitación ya ha perdido su calidad, no son insonoras, huele a viejo, la alfombra, la TV de tecnología vieja, aire acondicionado igual, de hecho la primera noche no funcionó y al día siguiente me cambiaron de habitación, otro tema es la calidad en la comida muy mala para el hotel un desayuno que preparan y las 04 horas calentando , huevos secos y panqueques igual, el 23 de diciembre todo el día el hotel ha pasado en un evento privado el cual a alto volumen y nos expresa que no pueden hacer nada porque es un evento entonces el huésped tiene que tolerar este tipo de cosas y el pago por noche por arriba de $ 130 dólares es algo ilógico, un hotel es un lugar de descanso y no deberían de permitir estos tipos de cosas, en resumen la experiencia ha sido muy mala ( el personal no tiene la culpa ) es la dirección del hotel y la infraestructura, es momento de renovarlo y que la cadena de la franquicia tome cartas en este asunto
I wish I could rate this hotel 0 star in fact. That wouldn’t be right to some of the employees there. This hotel has been a disaster since my family came here for vacation & to visit family. They have completely ignored our request to clean the room on multiple occasions. Even when I informed them I found a cockroach in the bathroom tub. The AC feels like it’s not functioning properly. Even when we called the maintenance worker, the room doesn’t feel cool. We had 2 rooms 503 & 514. All this happened within the first 3 days of our family vacation & still had 3 more days to go. The lights & the water seem to turn off randomly at times during our stay. It happened when I was taking a shower & another when my mom was using the bathroom. They had another moment when the lights went off again. Also when taking a shower the hot & cold water seem to come out randomly if both knobs were turned on it keep a combination of the temperatures. It took good amount of calling the front desk to make sure things would even work a regular standard hotel experience, let alone a the Hilton name.The one saving grace is not the front desk it surely isn’t, it’s the workers, the cleaning staff, the maintenance staff. They were friendlier & more attentive to our concerns. I will NOT be coming back to this hotel ever again. STAY AWAY !!!!! Did not BRING ANY VALUE TO MY FAMILY VACATION.
Por cercanía a unas oficinas elegí el hotel, he tenido la oportinidad de quedarme en otro países en la misma cadena. Me dieron una habitación en piso alto, que son parte de los beneficios de IHG. La habitación tenía mucha humedad, y al parecer habían dado manteniento, logre ver muchas manchas de pintura blanca sobre otras superficies. Me cambian de habitación y no revisaron que funcionara la caja de seguridad, algo bastante básico.
The facilities are nice BUT they are lacking good service, It’s just just not there. Let me tell you from the beginning this place is NOT LGBTQ friendly, I spent a night here with my partner and the staff was very rude and kept looking at us in a very judgmental way, nobody gave us that welcoming feeling you expect from a place where you visit for the first time specially if you’re paying for the service and expect great things. From the beginning there were many issues. As a 5-star Hotels Forbes Trainer I can tell you they need to fix many things 1. The front desk staff is NOT KNOWLEDGEABLE about packages and what’s included in the price I booked my reservation online and never received any confirmations nor any details via email, I had to call the hotel and ask for them to process the reservation. Again the front desk lady knew nothing about it and had me call Marjorie? For more details. 2. They did not give me any details about breakfast when checking in and we missed it. The front desk Lady was rude and dismissive she did not provide any details about the services and where to find stuff around the hotel. 3. They did not give us the welcome cocktail 4. I asked for a different wine than the one included in the package and even though they couldn’t change it for free, they still did not offer me another option even as an extra cost, which I would’ve pay for if offered 5. During dinner, the server was so worried about 2 men enjoying their romantic package that she messed up my order and brought the wrong plate (never apologized for it) 6. The servers at Azul are rude and just not welcoming. Customer Service it’s just not present, it’s just plain rude and horrible service. In the end they have the facilities and they’re nice but they’re lacking great staff and great service. NOT recommended at all specially if you’re local, if I ever come back it might be just because of the American set up they have in most of the facilities but not because I was happy during my stay.
LLovetotravel121221I booked this hotel because of the great reviews, the time our flight landed and the convenience of being close to the airport. We arrived late at night and their shuttle was not available so I was told they would have a taxi waiting for us to bring us to the hotel. That never happened. Upon arrival - no greeting from the woman at the front desk and the atmosphere was not welcoming at all. She explained nothing to us and only asked for payment. I had to ask for water, amenities information and the time that breakfast is served. The rooms were comfortable, I like the three beds and they have AC. My husband however, made the mistake of looking behind one of the bed posts and there was tons of hair, dust and dirt accumulated for who knows how long. It was awful! In the morning - same, no greeting from a different woman at the front desk. To top it off - they were supposed to refund $50.00 back to my credit card. As of today, no refund! So on top of being rude, they also keep the money that they say they are going to refund. Pros - bellhop was extremely nice and helpful and so were the gentlemen working in the restaurant in the morning. Other than that - I would stay far away from this place. Or maybe because we are latinos we are treated differently than other guests. We will never stay here again and we were very excited to be here as this was our first trip to Nicaragua.