The bed is not comfortable and sunken. There is no elevator at the reception lobby to our bedroom located at the ground floor. The service is not up to the expectation, toothbrush and slippers only provided for one person despite we booked for 2 persons. When I requested for my one more slippers, the guy from housekeeping literally opened our bedroom door to deliver the slippers while we were in the room . That was very rude and unacceptable. He should have knocked on our door wait for me to open the door rather than coming in to our room without permission.