Hi all I’m currently at this hotel in room 4308. I arrived 2 days ago. i’m not normally one to leave a review and it takes a lot to impress me, but what can I say? The staff have been nothing but welcoming and friendly, from Batman who greeted us when we arrived to the staff at the extra bar, the room is always clean and tidy as well as the other areas, the food is tasty, and has something for everyone. it’s a very relaxed atmosphere, so if that’s what you are looking for this place will be right up ur street. The private beach is also well kept and there is a free transfer every 30 minutes. We are close to the party bars but not too close, and the entertainment goes off at 11, which is good if you want a quiet night. Special mention to the lady with the red hair, nothing is too much trouble for her.
旅先の様々な魅力を発見したいお客様に、Primasol Hane Family Resort Hotelは最適です。Primasol Hane Family Resort Hotelは、Ilica Mahallesiでも指折りの素晴らしい宿泊施設の内の一つです。長い一日の終わりには、館内施設でくつろぐのもお勧めです。お車をご利用のお客様は、Ilica Mahallesiの当施設提供の駐車場をご利用いただけます。
ゲゲスト2022.11.04
I can call myself a regular customer of the place, and I am far from being capricious but this time I have very mixed feelings. It’s a long story, and it must be read and taken into consideration by the hotel management and the owners of the business! Here I only assess the service. My husband and I stayed here in 2020 and 2021 during the tough years of the pandemic, last year together with our 19-year-old daughter and my elderly parents. All the five of us loved the place so much that we made a decision to book it again this year. However, it was fully booked till 26, October. Our vacation started on 16, October and we stayed at another hotel of the same chain (Hane Smart) and moved here on 26, October because we desperately wanted to stay here. It was a mistake, though. When we arrived we found out that the Hane Family was overbooked and they could not provide us with 2 rooms (we booked a family and a standard) and offered all of us to stay in a family suite for 2 nights. 5 adults, 1 bathroom… We did not mind it though we were not pleased that much. The receptionist (Nuriyam) apologised for the inconvenience and offered an a la carte restaurant reservation, a free safe box (it’s a paid service here) and free cocktails each of us (imported alcohol cocktails cost 5 € per one). When we decided to have our cocktails in the lobby bar they told us to go to the pool bar with our cocktail vouchers. It was 11:30 am. A man at the bar refused to serve us for a reason he tried to explain in… German. I work in a hotel myself and I should point out that the international language of hospitality is still English, even in Turkey, isn’t it? Even if you mainly work with German tourists, you have to speak elementary English! And your non-German tourists are not supposed to speak German! We left our parents and daughter at the pool and went to the reception to clarify the situation. The same receptionist called the pool bar and told us to get back and get the cocktails. We went there again, and again the same man at the bar refused to serve us. We insisted, he answered something in a foreign language which was a mix of some words with a few English words among which I could only get ‘eat’ and the gesture of eating. It was also obvious he couldn’t make cocktails or didn’t want to do it. What he meant was still unclear to me. I was looking at him in great surprise and he pointed at his temple with his index finger near which in most European countries is considered to be an indication ‘you are stupid’ A hotel employee showing a guest that he or she is stupid with a gesture!!! Very rude and highly unprofessional!!! I was shocked! We went to the reception AGAIN. This time the receptionist called the restaurant manager and went with us. It turned out that the man at the bar is.. just a waiter who poured beer and Sprite while the real bartender was having his lunch. He simply could NOT explain it in English, because his English is so poor that he even cannot say ‘barte
This is our 7th visit to this Beautiful Hotel, Where do I start…….. the rooms are modern and recently refurbished, and cleaned to a high standard daily. The grounds of the hotel are well maintained, and the flower beds look beautiful. The pool and pool bar area are also spotlessly clean. There is a wide variety of food in the buffet restaurant, and we found the a-la-carte restaurants to be really good. The staff, both inside and outside look smart in their uniforms, work tirelessly, and nothing is too much trouble for them. The entertainment team do a fantastic job, you can see the children just love Rabia, Chico, and the girls. The entertainment supervisor Sait is a lovely guy, Last, but not least, a very special mention to Volkan, the archery guy, he’ll take time out to sit and talk with you, and is an all round credit to this hotel. We look forward to many more visits here
Hotel is very clean, and we had a pool view which was perfect. Rooms are adequate - not a lot of room, but the air con was a blessing. Breakfast wasn't to the british palette (no bacon, sausage), but if you like eggs, they are plentiful in omlette, boiled and fried form! If you like bread, salami, ham, cheese, olives, tomatoes, hard fruit and very sour yoghurt, then you'll be ok (they so have chips for breakfast next to the pancakes 🤪). Lunch and evening meals were very good. During the afternoon, biscuits, cake and melon were provided. Downside - the puddings. Dry sponges only - no ice cream/creamy desserts at all. All inclusive bar provided only the following alcohol: beer, wine, reki, malibu, vodka. They had about 6 cocktails, which contained rum, but these were 'ready mixed' so they just added lemonade go them. I was disappointed that there wasn't rum or gin, (but that's because I dont like the other choices). The bar staff are pleasant (especially Mustapha 🤗), but no smile from the reception staff, and a very unpleasant sauna owner who voiced his anger when he found we'd visited another Spa for treatment. On the whole, we had a good time and were happy with the hotel and thought we'd had a good experience for the price paid, just disappointed with breakfast and not so 'all-inclusive' bar, otherwise I would have rated it was excellent.