ロイヤル マンスール マラケッシュの口コミ・レビュー・評判

ホテルからの返信: Dear Valued Guest, Thank you for taking the time to share your wonderful review of the Royal Mansour Marrakech. We are thrilled to hear that your stay with us was nothing short of exceptional. We are delighted that you found your Riad to be beautifully furnished and decorated, and that your private garden provided a tranquil oasis of peace. We are also incredibly grateful for your kind words about the Spa Hammam Experience and the massage treatments. We take great pride in our skilled spa therapists and are happy they exceeded your expectations. It brings us immense joy to know that Yassin, our butler, provided such exceptional service throughout your stay. His professionalism and responsiveness are true testaments to the high standards we strive for. We are equally pleased to learn that the concierge team was able to curate such fun and enriching activities for you each day. There is no greater compliment than a guest who longs to return, and we eagerly await your next visit to the Royal Mansour Marrakech. Sincerely,

ホテルからの返信: Dear Mr. Gray, Thank you so much for your kind words and glowing review on your recent stay at Royal Mansour Marrakech! We're delighted to hear you enjoyed your tour of Morocco and that the Royal Mansour stood out as a truly unforgettable experience. It's always rewarding to know our service exceeded expectations, from check-in to airport escort. We strive to create a sense of opulence and personalized attention that surpasses imagination, and we're thrilled we achieved that for you. We hope to see you again at Royal Mansour Marrakech, we send you our warmest greetings.

ホテルからの返信: Chère Madame, Nous vous remercions d'avoir pris le temps de partager votre experience au Sesamo, sur TripAdvisor. Nous sommes ravis d'apprendre que vous avez passé un moment inoubliable chez nous et que vous avez apprécié notre cuisine et notre service. Nous sommes particulièrement heureux que vous ayez savouré notre escalope milanaise, notre charcuterie italienne et notre focaccia à la farine de riz noir. Nous prenons grand soin de sélectionner des ingrédients de qualité et de préparer nos plats avec passion. Nous sommes également fiers de notre équipe et de leur dévouement à offrir un excellent service. Nous nous efforçons de créer une ambiance chaleureuse et accueillante pour que nos clients se sentent chez eux. Nous espérons vous revoir bientôt pour vous faire découvrir d'autres saveurs italiennes ! A bientôt, L'équipe Royal Mansour marrakech.

ホテルからの返信: Dear Valued Guest, Thank you so much for taking the time to write such a lovely review! We are thrilled you found our hotel beautiful and understand the allure of wanting to stay here after just a visit for drinks and nibbles. We take immense pride in creating a welcoming environment for all our guests. It truly warms our hearts to hear your experience with our staff exceeded expectations. Their kindness and patience with your little ones is a testament to their dedication to exceptional service. We sincerely hope you'll consider staying with us on a future visit. We'd love to show you the full hospitality experience and create lasting memories for your entire family. Warmly, The Royal Mansour Team,

ホテルからの返信: Dear Valued Guest, We appreciate you taking the time to share your experience at Royal Mansour Marrakech on Tripadvisor. We are honored that you would consider our property above and beyond other 5-star hotels, and if six stars were possible, we'd be thrilled to receive them! We're delighted you found your riad to be well-appointed, sumptuous, and very comfortable. Our aim is to provide a flawless experience, and it means a lot to know that no detail was overlooked. It's wonderful to know you enjoyed exceptional service and delicious food at all four of our restaurants, each with its unique ambiance and menu. Our culinary team is passionate about creating diverse and delightful dining experiences and we are especially grateful for your kind words about our staff. Their attentiveness and ability to promptly address your husband's medical need are a testament to their dedication to guest well-being. There's nothing more rewarding than knowing we've exceeded expectations and created a truly memorable stay. We sincerely hope to welcome you back again soon at Royal Mansour Marrakech. Warm Regards,

ホテルからの返信: ダーカン様、ロイヤル マンスール マラケシュでのご滞在に関するフィードバックを TripAdivisor に投稿していただき、ありがとうございます。まず、お客様のご配偶者の健康状態が現在改善していることを心より願っております。サービスと品質に常に気を配っているにもかかわらず、ご期待に沿えなかったことをお詫び申し上げます。モロッコの伝統的な住居体験はお客様に大変好評をいただいておりますが、リヤドの内装の建築と装飾がお客様にご満足いただけなかったことを残念に思います。多種多様な国際色豊かな料理を提供する当ホテルのレストランは、世界トップ 50 の料理を取り揃えており、星を獲得したシェフたちは創造性に優れ、没入感のあるダイニング体験をお届けします。改善点のご提案は、現地で直接お聞かせいただければ幸いです。ご意見をお待ちしております。ご不便をおかけしましたことを心よりお詫び申し上げます。ご意見や今後の改善点に関するご提案をお待ちしております。またお越しいただける機会があり、ロイヤル マンスール マラケシュでお客様のご期待に沿えるよう、2 度目のチャンスをいただければ幸いです。ロイヤル マンスール マラケシュ

ホテルからの返信: Cher M. Nabil Shadri, Nous vous remercions d’avoir pris le temps de partager votre expérience au Royal Mansour Marrakech, sur Tripadvisor. Nous sommes ravis de lire que vous avez apprécié votre expérience au restaurant La Grande Table Marocaine. Sébastien, Belmouss, Hajar et toute l'équipe vous remercient pour vos gentilles paroles. Nous sommes tout de même enchantés d'apprendre que la musique, le service et la qualité du repas ont contribué a rendre votre visite mémorable. Sachez que nous mettons un point d’honneur à offrir à nos hôtes un service remarquable. Nous espérons avoir la chance de pouvoir vous accueillir de nouveau pour une autre expérience exceptionnelle au Royal Mansour Marrakech. Meilleures salutations. L'équipe Royal Mansour Marrakech