クオリティ イン マセナ(Quality Inn Massena)

Very pleasant staff, the lobby and area very nicely decorated. the rooms we found a bit dated but very clean. Breakfast was nice.

The people above our room sounded like a heard of elephants running around all night.

Hotel was as I expected. Old hotel in a run down town. Staff was really friendly. Hotel still has an old smoke smell but I guess they still have smoking rooms? Decent breakfast spread.

The hotel was nice and clean , breakfast delicious and the receptionist a very knowledgeable person giving us a lot of information.

Ended up not checking in or staying in this hotel based on the very poor appearance of the exterior. All the rooms on first floor facing the street had no drapes, mattresses standing in the window and one window was completely boarded up. The upper floors were no better. This property needs a complete overhaul.

Although in town, they made provision for over sized units. We were hauling a trailer and there was space for us along with a semi and a couple of large delivery trucks. Very nice.

Our stay went well . The room was nice and clean . The bed was comfortable. We didnt realize there was a restaurant in the hotel that was a nice surprise and the food was great. The hotel was 3 minutes from every place we had to go to. .Considering we were there for a family funeral it made our stay much better.

I like the staff’s hospitality as well as complimentary breakfast service, which includes self waffle making, even its facility is old.

Restaurant was top-notch in regard to food, value and service. Front desk staff very nice. It's an older building, beautifully decorated, but we had trouble making the locks work on our room door. A guy got stuck in one of the elevators. They were very quick to rescue him, but it made us nervous about using them the rest of the weekend. We were on the top floor, so we pretty much had to.