ゲゲストI email the hotel as there are free transportation. No email replied. Call in internationally, no one understood a single English I have said. Had to ask whoever Japanese stranger to help me call the hotel for pick at JR Matsushima station. Bought the room with dinner and breakfast . Had terrible dissatisfaction and disappointment for getting a bento box for an onsen hotel 😤 and it’s not cheap the room. Besides onsen and staff tried really best to accommodate me with not knowing English. Nothing are great about this property even I’m still staying in for the night