I was here to visit some family for a wedding. Unfortunately, the newly weds had a mis-book, & had to move rooms. It was a large ordeal & before that checking in was a hassle (I mean it's not FD's fault). The front desk however, Jacky & Mariela, were super accommodating & professional with the ordeal. They even decorated the room after the move! The front desk service is PEAK, Optimal, & THE BEST. My phone broke & I nervously asked Jacky for directions, she was more than happy to assist. She even let me get in-contact with the room. She was as sweet as sugar. The place is rather luxurious too, them modern elevators are fannnccyyy!!
This place is awful. The bed is hard as a rock they've only updated the outside and lobby. The shower is filthy and doesn't get hot water. The walks are spotted with patch up paint holes in the wall. The ac is ancient, the room is sparse and small, dark and gloomy. The lobby was leaking and they had towels and trash cans soaking up the water. They said indoor pool but it opened to the outside so since it was cold and raining we didn't get to use it. I asked for a room away from the elevator and he moved us right next to it. When we complained they sent us a form letter saying thank you for letting us know you are having a bad time. Nothing else. We booked a suite (they're most expensive) and it was a tiny mess. Do not stay here!
Great staff. General manager (Elizabeth) is doing a wonderful job. Rooms come with fully furnished kitchenette, and it close by to restaurants and the mall is super close. Clean rooms. Thank you Studio 6 I will be coming back.