As a very frequent guest of this hotel over many years, I was disappointed to discover that the overall vibe had taken a rather sharp downturn since my last visit in October 2022. Given that I have had numerous excellent experiences in the past, however, I do not think it would be fair to speculate as to why this downturn has occurred, other than to acknowledge that it felt as though the employees were not their usual selves. Nevertheless, our stay this time was still enjoyable and a special mention must go to Raj at the front desk, who was fantastic as always. Also, we had a very pleasant encounter with Dot from housekeeping, who went out of her way to ensure that our room was serviced in time for our early return on one of the days of our stay. She was lovely and a pleasure to deal with. Employees like Raj and Dot really make this hotel what it is and I really hope that their contribution is properly appreciated by the powers at be.