メデジン マリオット ホテルの口コミ・レビュー・評判

The best in Medellin ;)

Nice hotel

チェックインのためホテルに到着すると、私と家族は前の入居者が室内で喫煙していた部屋に割り当てられました。私たちは別の部屋をリクエストし、その間に他の2つの部屋をチェックインしている間、ロビーで新しい部屋が見つかるまで1時間半近く待ちました。私が再びフロントデスクに近づいて、なぜそれらの部屋の1つを持てなかったのか尋ねたとき、彼らはどういうわけか最初にできるときに私たちに提供する別の部屋を見つけました。翌朝、私たちは開始料金を払った高層階の別の部屋に移動しました。その夜、隣人が一晩中非常に大音量で音楽を流していました。午前7時に私は電話をかけて誰かが来て、音を消すように言いました。次の夜、ドアのメモで、ホテルは問題を解決するために午前1時から午前4時までホテルの電源を切る必要があると言われました。部屋は非常に暑かったです。全体的にこのホテルは私の期待を満たしていませんでした。このホテルに大きな期待を持っていましたが、とてもがっかりしました。

ホテルの顧客サービスは素晴らしかったです。スタッフはとても歓迎してくれ、市内の素晴らしい観光スポットについて詳しく教えてくれます。私は間違いなく滞在を楽しんだので、また戻ってきます！

The staff were fantastic! The room had everything we needed. I would recommend it to others traveling to Medellin.

Nice set up and location, but one of the worst service experiences ever had in a five star hotel. No response to multiple transport and concierge emails in advance, eight calls for s standard housekeeping service and fresh towels required, half of the basic needs not in the room when arrived - the team seems to be completely oberstrained. Even though the rooms and the hotel itself is nice, definitely not a hotel we can recommend!

The staff was very helpful in giving directions and suggestions

I love it ,I was ver clean and the location was great

Don’t stay here unless you want to be tricked into an upcharge and limited as to what they allow as far as guests. Security is too ridiculous save time and money by getting an AirBnB

Amazing service and staff!!!

I always stay here when in Medellin, as it’s by far the best hotel in the city.

I have been booking using ******* for ever and no hotel in our planet ever asked me to pay extra tax during check in to the hotel !!

great staff and customer service

I did the pre check on the app 24 hours before arrival. Stated we would check in around 1pm we got to the facility around 130ish our room was not ready til almost 4pm (which was 1 hour past their standard check in). We paid for the deluxe room which I expected at least a fridge and microwave which was not available. The front desk did give us access to the executive lounge which was nice. However we did encounter a rather aggressive worker who snapped at my husband when he was using the self service cappuccino machine incorrectly. The room was overall nice spacious bedding was comfortable bathroom clean. The tv was a little hard to figure out as well as room service. There was no menu available physically you had to go on the tv to scan a code to pull up the menu. The phones in the room were a little hard to figure out. It was also a hit and miss if I got a good English speaking person on the phone. But I wouldn’t knock them on stars for that since I’m in a Spanish speaking country. What I was a little disappointed in was that this is the Marriot in a big financial district of Medellín and they did not offer money exchange. I stayed at the holiday inn in another city of Colombia and they had that available. The pool location itself was nice but we took a night swim with our kids and there was no staff to get towels. There was also no spa even though the pool was heated. Lastly minuscule inconvenience is the limited dining. And the location of the hotel