It was absolutely wonderful. The staff was nice. It was clean. It was ready by the time we got there and everybody was very helpful and the food was delicious.
This is my first visit to this Marriott. It was late at night 11:00. I just finished school in Fort Lauderdale. Wasn't going to be able to drive all the way back to South Carolina. So I stayed here bed was pretty comfortable. Staff was real friendly and the place was packed. I didn't eat any food or anything there cuz I left too early in the morning but I definitely come back to this hotel.
We are so very thankful to be able to visit this Hilton beachfront hotel. The staff is amazing, friendly and we are always made to feel welcome. The hotel is clean and well taken care of, from the lobby to the elevators and the pool area. There is always someone cleaning and straightening to ensure a wonderful guest experience. The tiki bar food is great, and the Ocean Grill dessert is phenomenal. And the room, let's just say you'll have a great night sleep. Kudos to the Melbourne Beach Hilton team!
Brian was a great help to me from the time he checked me in and recovering a bag I forgot next to my car and making sure I got it. This was not a planned trip but because of a death of a family member. He always talked to me leaving and returning to let me know everyone were thinking about me and my family at this very difficult moment. Thank You for the amazing employees you have working for your company.
This hotel is horrible Management allowed its employees to be extremely disrespectful to many guests in our group. We were there for a baseball tournament from out of state for a week and had many rooms booked. When we approached Brett the GM about the issues, we were all told by the front desk if we didn’t like it then leave. This is how the Hilton allows their managers and employees to treat paying guest with children. The employees lied and he had no problem with another guest using foul language to antagonize one woman in our group. The manager had the nerve to call the police on our entire group when we wanted an explanation about their lies, hanging up on us when we questioned them. ! We all contacted corporate to file complaints . Corporate even spoke to Brett who refused to open the pool for us when they said he should. Unfortunately it all started when one of our babies had a swim diaper on and had an accident in the swim diaper while in the pool. The manager was telling guests Checking that our group was the reason the pool was closed and that was a lie. The pool was cleaned, shocked, and the water was tested and found to be fine. They just didn’t want to open the pool and admit they were rude and wrong. The GM was rude, raised his voice to a mom and other woman. Very very bad customer service!!!! Terrible place to stay.
ゲゲストReception was great. Check in smooth. Room clean, updated and comfortable. Breakfast was good.
One downside was a loud neighbor, but she settled down about 10:30. Unfortunately, she woke up at 5:30……
Not in control of hotel, I know. But next time we use this hotel, I will be sure that my room doesn’t have an adjoining room door. Made the sound like it was in the room.
Despite the noisy neighbor, we will definitely use this hotel again. Everything else that was in control of the hotel was very good.
RRowsdower2014After looking at the reviews for some other hotels in the area I came across the Fairfield inn and suites. I have had good experiences at these hotels so we gave it a chance. Happy to report that everything was amazing. Ally at the front desk was wonderful. She checked us in and was very helpful. Price was nice. Clean hotel and rooms. Great breakfast included. Pool was really nice. And across the street from all sorts of food options. Also it was about 5 minutes from the Brevard zoo. I would highly recommend this hotel and we will be returning.
AAlison AThis hotel even though it is older, had the best staff ever! They went above and beyond to ensure my family's stay was great! The bed was very comfortable honestly to my surprise, and the rooms and bathrooms were clean even though they were older. It was nice and quiet even though it's right near the highway. The location of the hotel was just perfect with easy access to I-95 and had a lot of restaurants nearby too!