W メルボルン(W Melbourne)

房間設計時髦，空間不錯 有提供牙刷拖鞋。酒店屬於五星級規格

Incredibly welcoming staff at all stages - check in, room service, amenities and during breakfast. Can’t rate this place highly enough - also has some brilliant restaurants and bars within. Gym is really well kitted out and 24 hours. If you’re staying in Melbourne and can stay at the W - please do it and thank me later

很好的住宿體驗，早餐是點餐制的西式早餐，會給每個房間105🔪的credits. 房間內的浴缸和mixbar也很不錯.

①地理位置 挺滿意的，離哪哪都近，反正我是來旅行體驗當地生活文化，出行一般是bus/tram，去郊區的話這裏和兩大火車站也特別近，腿幾分鐘就到了。住了6天已經對附近的路門兒清。地理位置沒有什麼好抱怨的，也不想住在一個烏煙瘴氣吵吵鬧鬧的地方 ②房間條件 本來訂的標間（當時攜程價格標間最便宜），實際入住時看我就一個人，給我換成了大床房。房間沒有陽台，也沒有任何風景可言，落地窗對面就是一個很近的大廈（好像公寓），一般我不開窗簾，窗簾密閉遮光很好。 淋浴的水特別小，噩夢，浴缸還湊合。 衞生間有衞洗麗，這一點很少見，我喜歡暖和的馬桶圈。 有一個小冰箱，可以自己冰點酸奶和飲料啥的。 洗面池下水不太順暢。 床頭的充電頭有USB口，很方便。 房間大小還可以，東西能擺開。 *注意：酒店費用在攜程預付好的，但是前台還讓付一個信用授權，我帶的visa卡是同時跟銀聯一起的，前台不接受任何銀聯卡，衹接受純純的visa或master，我也沒有那麼多澳幣現金，所以酒店安排人把minibar的東西都撤了，避免我消費（„ಡωಡ„）栓Q ③早餐 早餐是點菜形式的，不是自助餐。一般是7到10：30，週末到11點。注意看你訂的時候含不含早餐，含幾個人的早餐，好像一個人的quota就是33刀。 早餐流程是先問詢房間號，工作人員核對名單，然後領去座位，問你要茶還是咖啡，推薦喝他們的FlatWhite（類似星巴克的馥芮白）。 然後給你菜單，有甜品類早餐（酸奶碗/華夫餅之類），有主菜（比如牛油果吐司），我很喜歡牛油果吐司，配有娃娃菜、南瓜丁、南瓜子，一種奶酪、橄欖油。如果覺得不夠吃，可以再單點雞蛋（你想要煎雞蛋、炒雞蛋都可以説）、蘑菇、牛油果、培根、火腿… 果汁也有很多選擇，鮮榨的。 注意每樣單品都標有價格，不要超過你的早餐quota了。 吃完了之後會給你一個賬單，你寫上房間號，簽上名字就可以走了。 ④服務 怎麼説呢。入住的時候讓我給攜程的確認單（要英文的），他們不相信我有三個早餐quota（訂房的時候允許三人住給了三人早餐）。 後來吃早餐，有兩天早晨，總有服務人員讓我付現金，説我沒有早餐quota，真的很惱火。 房間的清理，感覺不同人來清理的效果不同，説明他們員工執行標準不一致。有時候不給我補充浴帽和身體乳，有時候浴缸甚至沒有清理。這一點不太好。 ⑤其他 -因為生理期，和耳朵發炎，所以沒有去體驗14層的健身房和游泳池。但是是開的，有需要的小夥伴可以盡情體驗。 -忘了在幾層有一個bar，很多小姐姐會打扮非常漂亮晚上來喝酒，我不喝酒不泡吧，所以沒有體驗，但是附近有工作的當地人推薦我去來着。應該還不錯。

和朋友一起入住，酒店很時尚，服務也很不錯，值得入住～

Wonderful stay, clean n friendly staff. Can’t stay off the pool. Will he back again.

Great hotel, some issues need to be addressed. This was my first stay with W. it's an amazing brand, nice design and spacious room. But there was a huge staffing problem. First of all, it took a long time to verify my booking (it was actually quite simple, 1 room (1 night 5-6 July) + 2 rooms (1 night 6-7 July). I received Trip.com's hotel confirmation letter, but the hotel claimed that a room was cancelled for unknown reasons, they asked me to call Trip.com to clarify, Trip.com replied that it had been confirmed with the hotel 5 minutes later I received a call from Trip.com and checked with hotel there was no problem at all. When I went back to the hotel to pick up the keys and another staff asked me to check in again... The second nightmare was that the housekeeping staff mistakenly rang the doorbell of my room at 0900 and said a "sorry" in the hallway 20 meters away. I was 100% sure that Privacy light was "ON". Great hotel and great staff highly praised: Donovan at valet parking and Rika at reception. Overall are great but needs to get this sorted as it dampens the experience.

整體環境服務都不錯，交通也方便，停車70一天是低於附近停車場價格，不過酒店清潔會直接嘗試開你的房門,然後推薦詢問清潔的時候發短訊而不是郵件，畢竟出門在外不一定會按時查看郵件

keep your blinds down if you need privacy, opted for a more premium room but bathroom space was very limited with very little "storage" space for 2 pax to land our toiletries. turn down service was not done adequately - trash was not emptied and water was not re-filled, when we called for room service to request for more water, they said only 2 bottles will be given and any extra was chargeable. check in experience was not great either, especially if you are prominently asian.