メルキュール メルボルン セント キルダ ロード(Mercure Melbourne St Kilda Road)

Good enough for a few days staying. Service is good. Only concern is a bit noisy.

衝著地段訂的這家酒店一共訂了5晚，沒想到的是提前一天退房不給退房費。預訂時還特意備註了可能提前退房，會提前24小時通知，可沒人理會。這種事經常發生的，大部分酒店入住後都是可以協商的，可是這家酒店態度強硬，很失望。再也不會訂這家了。

酒店在雅拉河的南岸。整體位置來説，不如在CBD區域方便，但是好在相對來説比較安靜。不方便的就是每天去CBD的話還需要坐車。墨爾本城市的電車1區到2區，跨區域的話就是5個澳幣，如果去CBD逛街，然後在下午回來的話，一天就是10澳幣。還是有一些交通成本的。不過好在酒店就在主幹道的路上。有很多電車都可以前往CBD區域，非常方便。設施相對來説也比較新，前台服務還算親切。

Harry and Princess on the front desk were so helpful and friendly, they went above and beyond to make our stay enjoyable.

my wife has suffered from bed bug bites since staying there.... disgusting n would never recommend the mercure to anyone

Customer service was great. Breakfast was much better than I expected.

Nice quite hotel in a good location

As an All member I thought booking this hotel would live up to the name, how wrong I was. After arriving from a busy day I thought a shower would do the job to freshen up before a meal, but alas no hot water. I went down to reception and was told it's probably because everyone is using the hot water. What at 5.30?? Tried again at 7pm still no hot water, back to reception was told someone would look at it. I then went out for a meal, slept in a far too soft bed, pillow choice was soft, soft or soft. Woke up ready to face another day, alas still no hot water, back down to reception, I asked if tgere was a room I could shower in, I will check after breakfast. Came back and was told they would call me. They did only to say they had no rooms with hot water for me. No refund, no discount just a sorry. To top it off a text to leave a review came later in tge day. I will not stay tgere again and consider other options. Clearly this 'franchise' has allowed tge place to run down and lower its standards.

The rooms are large, clean and feel fresh. I love the amount of towels and nice scent when you enter. The staff was very cordial and since I just flew from Hong Kong I was happily surprised by the amenities available such as small kitchen in my room and laundry. I would definitely recommend this beautifully situated hotel.