The hotel was just good enough to sleep in, in todays day and age charging for things like water are just not justified and shows that the level of the hotel is not up to mark
We recently stayed at Quest St Kilda and we were welcomed by the reception staff, the guy very welcoming and provided exceptional customer service.
The room was clean and comfortable. Have a laundry room and gym room.
Recommended.
Quest Collingwood is located in an excellent area, close to restaurants, bars, cafes, and Smith & Gertrude Sts. The staff are professional young and engaging and very customer focussed. The complex and the apartment is modern and well designed though the balcony lacks privacy as you can see your neighbours through the fence bars. If the bars were angled 45° the problem would be solved. My balcony faced north but looked into the apartment block next door but that didn’t bother me. I didn’t use the gym so unable to comment. I would recommend this to anyone wanting to stay out of the CBD, in a trendy area, within walking distance to the MCG, Australian Open and the City centre I would definitely stay here again.
It would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.
The motel service was amazing although I did get asked for a $200 bond which I did not get back for 2 days that I was not aware of. That was interesting and a lot of money for some when you are not made aware until the last second. The room was very clean and heaters turned on for us as we did not arrive until late. It was sad to see the weird toilet set up in such a lovely room. But overall happy except for the extra bond that was required.