メンフィス Art Museum of the University of Memphis周辺のおすすめホテル・宿

Хороший отель , приятный персонал, во всем помогли

I had an amazing experience with receiving stellar customer service from Frederick. This young man help me navigate through a mix up with the company and he never lost his patience while we were going back-and-forth to get to where the error had occurred. I know to some, it may appear that he was just doing his job. But compared to many horrible customer service experiences I can honestly that Fredrick operates in a spirit of excellence and I benefited from that.

Buon hotel situato nel centro di Memphis, a pochi passi dalla principali attrazioni

Almost every staff member we interacted with was short and dismissive. Front desk, restaurant, some housekeeping. The exceptions were one housekeeper and the hostess at the restaurant. Mind you, they weren’t what I’d call friendly, just less curt than the others. We waited 45 minutes for scrambled eggs that arrived cold and runny. Meanwhile we could see a row of plates with food lined up under heat lamps waiting for orders to be completed. During this time the cooks and waitstaff were loudly arguing with each other about whose fault it was. The bathroom tile around the shower was broken, the grout was missing in spots, moldy in others. There was one mini fridge that worked, but there was also a mini fridge that didn’t and a mini bar that didn’t. Why weren’t these removed to give us more space? When we first arrived around 5:30 pm, there was a staffer outside one of the two elevators saying it was only safe for four passengers. The check-in lines were outrageously long with many rooms still not ready. We came from tour buses. They expected us as a certain time, but they weren’t at all ready for us. The only plus I’d give this hotel was it was relatively quiet. It’s in a busy area but we didn’t hear outside noises.

The staff were so engaged and engaging. I appreciated their personal touch as well as their professionalism .

Was here for a conference at the adjoining conference center. Don't let the close proximity to the Renasant tempt you to stay. Half of the people I traveled with had broken air conditioning in their rooms, some having it break in the middle of the night. I had to switch rooms as the first was 85 degrees and had ants crawling on the AC unit. The bathroom makeup mirror was broken and so were the racks holding the shampoo and conditioner. The second room was a little better but was still very dirty. There was a dirty washcloth left in the sink for the first two days. The duvet and carpet had dirt on it and part of the floor was sticky. The hallways are stuffy, humid, and musty, the elevators seemed like they are falling apart, and the skybridge to the conference center smelled like mold. As others have mentioned, the restaurant in the lobby is extremely expensive for what you get so don't bother. The hotel is also on the edge of downtown and we didn't feel very comfortable walking to places. The place really needs a refresh.

My first encounter with Bryon parking my car with his pleasant personality and mannerism was amazing. He was very knowledgeable about Memphis and guided me in every right direction of this amazing city. Afterwards we had the opportunity to speak with Chevalain, Erandy and Chris at the front desk. Their warm welcome to Memphis made my check in and check out process more like being welcomed/departed by family. Ms. Tara did an amazing job cleaning our room daily. Each and everyday our room was spotless. Also Mr. Dee met all our pool needs and made sure water was appropriately cleaned and comfortable for all guests. There were serveral other hotel staff that i didnt get the chance to get their names. But hopefully all the staff get the recognition they deserve at this hotel. This experience with this staff was truly amazing. I look forward to visiting your city again and will certainly stay here. Thank you to such a great family oriented staff.

Hotel has a movie theater playing Elvis movies, pbj bar at 10pm, Elvis themed rooms, coffee shop closes at 2..website says it’s open all day that is only complaint! Very nice place and a must stay for Elvis fans. Can walk down the hotel trail and see Graceland.