Almost every staff member we interacted with was short and dismissive. Front desk, restaurant, some housekeeping. The exceptions were one housekeeper and the hostess at the restaurant. Mind you, they weren’t what I’d call friendly, just less curt than the others. We waited 45 minutes for scrambled eggs that arrived cold and runny. Meanwhile we could see a row of plates with food lined up under heat lamps waiting for orders to be completed. During this time the cooks and waitstaff were loudly arguing with each other about whose fault it was. The bathroom tile around the shower was broken, the grout was missing in spots, moldy in others. There was one mini fridge that worked, but there was also a mini fridge that didn’t and a mini bar that didn’t. Why weren’t these removed to give us more space? When we first arrived around 5:30 pm, there was a staffer outside one of the two elevators saying it was only safe for four passengers. The check-in lines were outrageously long with many rooms still not ready. We came from tour buses. They expected us as a certain time, but they weren’t at all ready for us. The only plus I’d give this hotel was it was relatively quiet. It’s in a busy area but we didn’t hear outside noises.
96レビュー