メンフィス クローバーリーフ・ショッピング・センター周辺のおすすめホテル・宿

一般一般，一般

スタッフはとても親切でしたが、最初の部屋では、車の空気清浄機のようなにおいがし、AC近くのカーペットの広いエリアが濡れていました。電話も冷蔵庫もありませんでした。そして、時間を変更する方法がないようでした時計、間違った時間がありました。別の部屋に切り替えることができましたが、デスクランプの下に水がありました。冷蔵庫や電話がなく、間違った時間の設定できない時計がありました。また、最初にすすぎたとしても、コーヒーメーカーはコーヒーをカビのような味にしました。まだ空気清浄機のようなにおいがしましたが、冷蔵庫と電話が付いたベッドが1つしかない部屋にアップグレードすることができました。しかし、私たちが休んで荷物を開けたとき、非常に大きなゴキブリが私たちに加わりました。彼らは私たちがそれを取り出すのを手伝おうとしましたが、それは逃げました。私たちは1週間滞在する予定でしたが、チェックアウトしました。私たちが去るとき、私はゴキブリがバスルームに移動したのを見ました。

Хороший отель , приятный персонал, во всем помогли

Incredible experience. Staff was very friendly and helpful. The things that need improvement is the carpets on the hallway and in the rooms have stains. Additionally, the quality of toilet paper they use is very low.

Awesome experience with friendly staff! Highly recommend! We will stay here again! We loved the suite!

I had an amazing experience with receiving stellar customer service from Frederick. This young man help me navigate through a mix up with the company and he never lost his patience while we were going back-and-forth to get to where the error had occurred. I know to some, it may appear that he was just doing his job. But compared to many horrible customer service experiences I can honestly that Fredrick operates in a spirit of excellence and I benefited from that.

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

それは長い間、部屋は気密で臭いです、エアコンはトラクターに似ています 朝食の選択肢はほとんどありません