ダブルツリー バイ ヒルトン フェニックス メサ(DoubleTree by Hilton Phoenix Mesa)

My Husband and I found this lovely place on trip.com. We just loved it. Lenique she is the nicest lady She made sure we were okay also offered us some cookies. She smiled from the time we got there until the day we left. We will be going back soon.

Staff was super friendly and helpful.

飯店人員很親切，但是夜班櫃檯明顯人手不足。需要多多耐心等待check in。 非常棒的健身房，乾淨明亮。

Had third party charging stations in the parking lot which were easy to access, improved for our EV

It was the noisiest place ever. It started with a couple with a child that talked/screamed at the top of his lungs(12:40 in the morning) He was even banging on the adjacent door. To cover up the noise his parents turned their TV up. Then thier was a group(I don't know how many) that laughed & played music. Then some men that partied late then their alarm went off early in morning. Then a sports team with young guys running up & down the hallway. We tried to call the front desk 5 times with no answer. My husband had to finally open the door & tell them to shut it down. With all, lots of slamming doors. People & the ice maker at all hours. Could hear the elevator every time it was used. Our room faced Hwy 60 so lots of traffic noise. Very expensive food ie: breakfast, supper, drinks. All in all we would never stay there again!

Everyone at the front desk was incredibly kind and understanding. I extended my trip twice and they helped me do that very easily. Wonderful lobby area!

Love this Hotel everyone is so kind even the other guests.. Very clean and have alot to do in the surrounding area.. Parking is free and room are clean and spacious...Love and will stay again next time am in town..

Room was nice but didn’t quite realize it wasn’t for confort being a “salon suite” so there were only 2 chairs to sit in comfortable that we had to drag out of a small room, also the phone in the room didn’t work and no one except a very nice housekeeper tried to fix it. Also the coffee machine was in the bathroom (unsanitary to me) and that didn’t work well either.

We selected a room specifically for the "high floor" amenity that was an added charge through *******. When we arrived we found ourselves on the 2nd floor by the elevator. They would not change the room, claiming our "class" of room had no other options. It was an awful night. Between the noise from the atrium and the myriad of adults getting off the elevator loudly talking, or the kids from the sports teams running up and down the hallway, I've rarely had less sleep. Won't be returning.