We are experienced in traveling both for business and pleasure! The location is exellent for shopping but nothing more! We got the most out of the experience, had a good time together, spend a lot less time and money at the hotel than usually, as I must say this was a quite disappointing experience and an expensive one too. On the good side: The hotel is located close to the shops and hotel has free parking. The late arrival with no staff works great! The ugly: Usually I would give the hotel a chance to comment before a review, but during the stay we gave the hotel several chances to fix for the many mistakes. We had specifically asked and paid for an Atelier room in our booking and one of the several phone calls and dialogue we had prior to arrival was to make sure we got the right room. We got an old studio located on the first floor, no openness to fix this at front desk at all so we put on a smile and got the best out of it. We booked a dinner reservation weeks ago for 7pm, the front desk did not know about it, but apparently fixed this! When we got to the restaurant, we got the same table as another family with kids and with no social distancing. Asked for a different table, plenty free, or to sit at the bar, come back later, but no! The cozy romantic dinner turned into rushing through courses with kids at the table meals arriving before drinks etc. And the 4 course meal with welcome drink turned into 3 course meal without! The compensation of free limocellos (which we was not asked if we would like) did not add up for it. And with hair in main course we just wanted the dinner to end sooner than later! Next time we will go for the half price options and other hotels in the area located just as good or simply choose to stay at the excellent 3 and 4 star hotels at Stuttgart! We will absolutely not be back. And why is that: we felt that if you are a non German, you will be treated 2. And the attitudes of some staff members are not for the service business.
とても良い
5レビュー