フォーシーズンズ ホテル メキシコシティ(Four Seasons Hotel Mexico City)

So expansive

We had a great stay at the Four Seasons of Mexico. Charming hotel with great staff and most helpful concierge. Special thanks to the manager Emma Vicini who made our stay so pleasant with her attention to detail and constant follow up. We loved every minute and look forward to a future stay at this hotel.

Exceeded every expectation! Beautiful property, kind, polite staff and impeccably clean. My room was comfortable, every need was met and the food was just perfect. Location was wonderful and staying as a guest here so close to Christmas was also very special with the decorations and temporary ice rink. I cannot wait to return to the FS Ciudad Mexico again soon. Muchas gracias!

I came here to celebrate my anniversary after years of staying here for business. The staff are incredible, the food outstanding and the courtyard a magical oasis. One of my favorite hotels in the world.

The courtyard with the beautiful flowering trees was so lovely! I stayed on the third floor and each time coming out of the elevator there was a wonderful floral scent. Not sure from where the scent comes but added to the ambiance of hotel. The girls working the Pan Dulce were delightful!

Wonderful stay. The only negative was that the upholstered chair in the room needed cleaning, and there was a large red stain on the rug. Otherwise it was lovely.

The hotel itself is the epitome of luxury - beautiful courtyard, fabulous pool. The staff is attentive and responsive to any requests. The concierge staff is knowledgeable, helpful, determined to answer any question and make sure you are satisfied with the results. We were delighted with the location and found it very convenient for everything we were doing.

Excelente hotel, caro pero cuidan todos los detalles, una gran experiencia.

I wanted to love this property so much. It looked so beautiful and it is a Four Seasons, after all. However, customer service at the front desk leaves much to desire. Even trying to confirm my reservation with the reservations department was close to impossible. My friend stayed at the St Regis and I only wish I had done the same. I will not be returning which is a shame as the property is beautiful and in a great location. Save yourself the hassle and choose another hotel in the area, there are many 5 star. Customer service in Mexico is renowned for being exceptional but this property has much work to do, specially at the high prices they are charging. Really, the rudest front end staff (not housekeeping - they were exceptional). It is the look and feel of a Four Seasons but some employees fall short (to say the least) of the standard.