We had a (pink) deluxe king room (275 sq/ft) and it was wonderful! We were not in the main building, but we’re a short walk away in the complex. There was a kind porter to help with luggage. The size was just fine for us, and we had plenty of room to store luggage under the bed or on the side of the room. The shower pressure was fantastic and the in room amenities were a wonderful touch. There is a coffee maker in the room with mini bar/fridge. No microwave. Room service breakfast (for a fee) was delicious, and the house coffee was fruity, chocolatey and delectable. Lighting was on the darker side, but people might be forgetting to turn on an overhead light on the ceiling fan. You can do this on the wall switch top button. The furnishings were modern, classy and opulent in the room and in the hotel. I truly felt like I was in the pages of a magazine, but it did not feel stuffy or pretentious at all. Staff were wonderful and helpful. After reading reviews, we brought ear plugs just in case, and we definitely used them. Noise is an issue (hence 4 stars), but if you are prepared for this, it’s not a shock. The hotel is in a fantastic, lively area with great restaurants and shopping, but it can get loud at night on the weekends. Prepare for this, and it won’t be an issue. You are charged for extras you may not use, but we greatly enjoyed the stay even when not taking advantage of the extras. We will definitely be back!
SslugabedMy daughter and I stayed in the superior double queen room. It had a view of another building, which wasn't perfect but I didn't pay for the pool view so couldn't expect better. The room was in a second building, was clean and comfortable, I loved the bathroom and the mattresses were great. It was quiet apart from one evening when they had live music but it didn't bother us. There aren't many children in the hotel, the vibe is more suitable for couples and friends groups. My daughter loved the pool nevertheless. The reception area is where the hotel is lacking, the smell is musty and it's dark and unpleasant there. The service was ok, everybody was polite and helpful. Overall, would stay there again because of the location and good value for money ratio.
The worst hotel experience I’ve ever had. The day we arrived (Oct. 8th) the room wasn’t properly cleaned. The countertops and stove in the kitchen had not been cleaned. As we continued to get settled into the room we hear the air conditioned come on. OMG!! The air-conditioning unit in the room was so loud it sounded like an industrial engine in a factory. It woke us up every night so needless to say we didn’t get much sleep. To add insult to injury, while trying to sleep I felt something on my head. Thinking it was a roach I jumped up and turned on the lights only to realize it was the “pleather” headboard that was peeling and falling on my head. The worst part about it all was the lack of response from the hotel staff including the Manager, Jose Pita. I immediately addressed my concerns with the front desk clerk the night we arrived and asked for another room as this room was not satisfactory at all. The receptionist proceeds to tell me that she couldn’t help me and that I would need to speak with someone in the morning. I waited until the following morning to address my concerns with the next person on duty. That young lady (Ruth) was the only pleasant person at the hotel. She stated she would have someone check out the AC unit in our room and if it couldn’t be repaired she would move us to another room. I explained we would be out the entire day and would return around 5pm that afternoon which she replied, “no problem”. As we returned from our day of exploring Miami I approached the young lady at the desk (her name was Hynah) to inform her of the conversation I had with Ruth and she proceeds to tell me that they would not be moving our room as Ruth had stated. She said “All the AC units sound like that”. When I asked to speak to the Manager she told me he wasn’t there so I asked for his email address. I sent the Manager (Jose Pita) a lengthy email detailing my experience in an effort to see if he could resolve the issues at hand for a paying customer. I never received a response from Mr. Pita. As someone who is a Corporate Exec in the hospitality industry and stays at hotels 150+ nights a year across the gulf south region this was by far the worst customer service experience I’ve ever had. If I could give this a ZERO I would. I am going to make sure I let all of my colleagues and contacts know never to stay at this hotel EVER!!