I stayed here for 4 nights which is a mistake and should stayed at HGI or embassy suite since I’m a Hilton loyal. The location was great, but the room was not. Tommy TV never worked and when I told them the 1st night they said they can not do anything. Had to wait for 3 rd day to get a service guy who told me I need to rest the box in the back. Every time I do the rest, it takes the TV 20-30 minutes to come back and whine an hour I lose the signal. They should just replaced the TV or the BOX. They did offer moving me on the 3rd day, but all my stuff were all over and I only come back at 9 pm and leave at 7 am so I did not find it I should move. At checkout the front desk promised a compensation to room charges but it never happen. He even promised he will call me when he talk to the manager, i never got the call. I guess customer service is not in their dictionary. Not recommending this place if they do not fix these issues and fix my charges for unsatisfactory stay. Hampton inn has 100% satisfaction guarantee or the stay is free. I’m not asking for free. A courtesy call from the their management would have gone a long way to show they care. I guess they do not care.