I recently traveled to Milwaukee for quick business trip. After a long day of travel and meetings, the room was clean and comfortable. The shower was amazing. At the end of night 2, I came back to a very clean room. Unfortunately, the housekeeping staff disposed of all of my receipts, making my expense reporting difficult. I called the front desk to see if they could help, and boy am I glad Dhmitriana answered. She went above and beyond, calling the restaurant I had dined at the night prior and was able to get a new copy of my receipt. She was even willing to dig through the garbage to look for them. I will be staying here on future business trips. If you see Dhmitriana at the front desk, just know you are in EXCELLENT hands.
During my recent stay at Journeyman, I was thoroughly impressed with the overall service, but I have to give special recognition to Jared, the valet. From the moment I arrived, Jared went above and beyond to make sure everything was seamless. Not only was he incredibly polite and welcoming, but he also handled my car with great care and efficiency, making sure it was always ready when I needed it. Each time I interacted with Jared, he was friendly and attentive, offering help with luggage and even providing great local recommendations. His attention to detail and genuine willingness to assist guests stood out as a highlight of my stay. Jared truly represents the kind of service that elevates a hotel experience, and I hope Journeyman recognizes the asset they have in him. If you're staying here, rest assured that you'll be in good hands.
The Courtyard is in a great location right in the heart of Downtown. It's physically connected to the 3rd St Market which has lots of trendy fast dining options. Close by there are shops, bars, restaurants and the river. The excellent Third Ward area with all its food options and the Public Market is a few minutes walk. The room was modern with a great desk and TV set up, big armchair and a comfortable spacious bed. There were lots of plug sockets everywhere so it was easy to charge. I had a very comfy, restful stay in the heart of Milwaukee for a good price. I got the train from Milwaukee Intermodal station after my stay and that was just five mins walk away.
Good location to the airport and free parking. The room itself had a nice layout and the bathroom was very spacious. I did find the room somewhat musty/dusty upon arrival. I also found bits of candy wrapper in the corners near the desk. There is no complimentary breakfast. Even with Marriott Gold status there is nothing offered. I might consider a stay here in the future if the price was exceptional, otherwise there a numerous other hotels nearby that offer better experiences at the same price point.
We stayed here during Summerfest, June 28th, and it was a nice, sleep filled night. Our room was very nice and clean, few things looked aged but nothing at all, really. The breakfast was okay, there were things that we found tasty and filling. The pool and hot tub was a wonderful surprise. They do need to work on their exist side doors, it was raining when we got in at night and the side door does not work so we had to run for the front door. It was after 2a.m. so someone HAD to be at the front desk to let us in, it would have been miserable waiting for someone at the desk if they weren’t at their post. And real, they already had a card key at the front door, so I am not sure why they have to lock it besides. If a guest has the key, they get in, otherwise everyone else would be locked out, right? It was a great place to have a week-end away... I would go again. We left our raincoat in the room and Chris (the Manager) made arrangements to have it mailed to us. Good work.
ゲゲストIf you are looking for a very good crafted cocktail, check out the Julep Bar and have Kevin make you a one of a kind Martini! He takes the time to listen to what you like and comes up with an awesome concoction. The food is also very good there! Highly recommend if you are downtown Milwaukee!
Very old-school hotel to say the least, never been in a establishment like this where you had to open the door to get into the elevator. Old style hand phone in the hallways by the elevator just a very unique hotel. Didn’t get to enjoy much of the hotel saw some of the am like a bar and a small restaurant everything is very clean inside the lobby. People were friendly. The attendant at the front desk was very knowledgeable on directions on where to go. That was really nice. Took a lot of guess work out.
ゲゲストWe had two rooms booked from Friday October 21 checking out Sunday October 23rd. On Saturday October 22nd upon our return to the room we noticed the door ajar (with no sign of forced entry), and steam emanating from the room and the sound of shower on. Upon entry we found all hot water taps were going full blast, the room had been ransacked and our items strewn about. The thief took my purse, laptop, daughter’s iPad and various other personal effects. I immediately went to the front desk where the clerk told me to call the police myself. No hotel security came to our aid. And when the police were finally called - no one from the hotel bothered to participate in the investigation. When I asked for another room for me and my 11 year old daughter to sleep so we would feel safe, we were told we’d “have to wait until the police investigation was done” ie several hours into the morning. When I called the front desk again to ask if we could please switch to another room - she hung up on me. I was livid. When I called the front desk back to ask again about switching rooms, a woman security officer said “you’re going to listen to me… you are not getting another room!”. Upon hearing this we packed our bags and found a room at the Hilton down the street. While waiting for our Uber to arrive (this is at 1 am by then) I approached the front desk to tell them we were leaving and to ask for the hotel manager’s name and number. I was then told by this front desk clerk to “google it”. And when I reacted in anger , this security “officer” then started coming toward me and menacing me. So we left. When I went back the next day - I asked for a refund and was told to send the police case file #. Which I did and emailed Sunday morning by 11:30 am. I still have not heard back about the investigation or any refund. So not only were we robbed by someone who obviously was given access to our room, but we were told to stay in a steaming, wet ransacked room and mistreated by a belligerent front desk clerk and her coworker security guard. If you are a woman travelling alone with a child, don’t stay at this property if you have a choice!
This hotel is terrible. Everything about this hotel is sub-par. From the “refundable” reservation false advertising, dirty room(couch had mysterious stains)and bathroom(tub had mold and floor was buckling), terrible bed and old pillows that were no support, the fake included breakfast (which you are only offered if you ask at the front desk) to no Wi-Fi in your room and only a weak signal in the lobby, Would not recommend even to my ex-husband.
ゲゲストI was a GM for a Country Inn & Suites so it’s in me to inspect whether I like it or not. This CIS was great! I of course saw a spot here or there that could use a touch up of paint or something but the property was clean across the board. The desk staff were welcoming, asked what I needed and delivered. I didn’t catch the housekeeper’s name on the third floor but her laugh was contagious and she was nice as she could be. I had my concerns about an airport property, but they delivered a great stay! Thanks!
RRob GThere were local kids hanging out throughout the hotel hallways and parking areas, as though the staff knows about it or allows it. Outside doors did not close securely. Remodeling is evident, a bathroom that would be in a 5 star hotel, but the room furniture was chipped up and disgusting. I would have thrown out the upholstered chair- grossly dirty with cigarette burns. I felt unsafe and I”m a guy. Please be warned.