DO NOT STAY HERE. EXTREMELY POOR CUSTOMER SERVICE BY HOTEL MANAGEMENT. BEWARE OF ATTACHED MARRIOTT PARKING” PARKING GARAGE. HIGHLY RECOMMEND STAYING SOMEWHERE ELSE. Stayed here the past week with my Nephew celebrating his high school graduation. We had a fantastic time in the city and were a quick walking distance to Target Field and the Target Center. The Twins were in town all week so we attended three of their games. We also went to the Vikings preseason game vs the Raiders, which was also within walking distance. Tonight we went to the Lynx game at the Target Center vs the Mystics. BEWARE if parking in the attached parking garage! The one plastered with all the signs that say “Marriott Parking.” Apparently they aren’t affiliated with the garage. I was told tonight by the manager that their contract ended 4 months ago. I guess that is not enough time for the garage OR the Marriott to take down all of the signs saying “Marriott Parking.” I guess it also isn’t enough time for the Marriott to train their front desk staff on the fact that they should no longer instruct guests to park there anymore since the contract for the affiliation no longer exists. I can’t help but feel like it's a flat out lie. If your affiliation with another business ended FOUR MONTHS ago, then either party would have ensured by now that all signs advertising the affiliation would be taken down. I have been grossly overcharged multiple times during our stay for parking in the attached garage. The Marriott manager wants no part of helping me, accepts no responsibility for me being told to park there, and offered absolutely no assistance in helping me contact the garage or secure a refund for the overcharges. The front desk attendant I first spoke to about it called “the manager” who was allegedly in his car driving on his way home. He made some incorrect statements to “the manager” and neglected to correct himself when I pointed out what he said was not correct. When the call ended I asked for the manager's business card. The front desk attendant went “out back” to get one for me and came back with “the manager.” When I asked if this was the manager that was just on the phone driving home, I was informed this was a “different” manager. Why in the world would he have called a manager who wasn’t working when there was a manager on duty and IN the hotel? Why was this on duty manager not the one contacted in the first place? I definitely feel like there was some shady business being pulled. I've never had a situation handled like this at a hotel before. So just beware that even though there are about 20 signs in the garage that say “Marriott Parking”, and the front desk staff may tell you to park in the attached garage, that is NOT actually Marriott Parking and if you get overcharged or have any issues in or with the garage labeled as “Marriott Parking”, Marriott will give you the brush off and NOT assist you with said issue. The only effort the manager will make to he
We stayed at this property after the recent rebranding from Loews. It was a great hotel, the rooms were great, the restaurant for breakfast was good. We picked it due to its proximity tonTarget Field, which is amazing. I'm a diamond member with Hilton, and the room was reserved under my name. I also drove my car to the property, yet the valet guy wouldn't speak to me. He instead had to go the the passenger side to speak to my husband, who I had to give the keys to, he had to give my name, and the valet had to park MY car. The misogyny is ridiculous, and I did confront the man. He never apologized, he just nodded and smiled. It really left a bad taste and I'm disappointed in the stay and the staff they employ in valet. I'll definitely self park somewhere or pick another property in the future.
Very new hotel (as of this review) so everything is very clean and tidy. With that said, the Hampton which is connected to it is older and owned by the same person still looks new itself so I am sure this place will continue to be kept up nicely. The staff was great. I wish I could remember the names but they were all great. Every one of them were helpful and nice in their own way. Always asking questions and making small talk. Ready to help accommodate anyone. We had many people there for a state tournament and some families decided to stay longer because of the teams success so they quickly managed to get as many booked an extra night as they could. Some had to go to the Hampton next door but that wasn't a big deal. The owner and managers were seen quite a bit working all through the day. The hotel is walking distance to all of the sports complexes. The pool is shared with Hampton next door. It is small and has a lot of chlorine but there is a pool at least. They were still working on getting their liquor license so no bar but that didn't stop us from bringing our own liquor and snacks and watching a hockey game. The rooms were typical rooms. Looks like they haven't received their dividing curtains yet as those weren't hung up. It was a really nice stay. Maybe the only drawback was you sure could hear noise from other rooms or outside and there are no bathroom fans to turn on so bring your own noise machine.
Super comfortable bed with a ton of soft pillows, room was extra clean and spacious. We had a corner room with lots of windows. Lobby was clean, hostess was friendly and answered all our questions. We had a couple of hours to kill before our dinner reservation so we each had a glass of wine and these delicious deviled eggs as an appetizer. Bar area was decorated well. Later on we had dinner in the dining room, White linen table cloth and napkins... food was excellent, not the cheapest but well prepared and we thoroughly enjoyed our leisurely meal it their beautifully decorated dinning room. Our server was very attentive. We consumed the complimentary coffee, juice, yogurt and rolls on the front patio in the AM. The only negative would be they should have at least 2 side chairs and a small table to play cards on or...? We will be back.
My wife and I just spent one night here and couldn’t be happier. This is an immaculately clean and comfortable hotel located in a great area, near attractions, restaurants, shopping, etc. Very courteous staff. As advertised, the room has everything you need for a great nights sleep- a clean comfortable bed, very clean shower, spotless bathroom. Had two stands for luggage, flatscreen TV, nothing real fancy but just right. Very convenient parking in the adjoining garage. It was nice checking in after a long day of traveling and having a cold complimentary beer at the bar. Highly recommended+++