Where to start. Checked in and was given one card to share. Got to the room and we had no milk, so I went downstairs for milk - taking with me said card and leaving my husband in the dark. Got back to room to discover no sweetener. Took single card, went downstairs to get sweetener, leaving husband in dark. Went for dinner, was nice, came back for a shower to discover one towel only. Husband went downstairs for a towel, refusing to take card and leave me in the dark. Husband asked reception for another card. The person on reception had not had the required training on the new system, so could not make the card. Husband explained, he had left the card in the room and needed to be given entry back into the rooms area. We both showered to discover that the water pulses between warm and scold ever few seconds, which was not appreciated. Bed super hard - what happened to the lovely Hypnos mattresses?!? Why would you get rid of these, when it was the one major thing that sets you apart from other large hotel chains? Madness! Neither of us could sleep, as pillows way too hard. Husband gets down the other pillows, which should have been soft and cosy to discover that they were in fact, also two more extremely hard pillows. Husband literally didn't sleep all night and got up like a cripple the next morning, due to the horrendously uncomfortable bed. I woke with a really bad headache, due to the rock hard pillows that later resulted in a migraine (thanks Premier Inn!). Both of us jumped into the shower again, to be reminded of the pulsing warm/scolding water. A burnt backside is not a great way to start the day! What should have been a pleasant night away visiting family, turned into one of the worst nights away we have had in a very long time. We always stay in Premier Inns where we can, as we know what to expect. If this is what we are to expect moving forward, we will not be staying with them again I'm afraid.
自動翻訳