We were told to phone Quality Inn after picking up our luggage at Airport. Told that the Quality Inn shuttle bus would be there in 15 minutes. Shuttle bus driver took us to the wrong Quality Inn (Toronto Airport). Receptionist told us we were on the wrong Quality Inn Shuttle. Driver did not ask us which quality inn we were to go to. Driver said his name was William. He questioned why he should give me his name The hotel where we booked did not answer their telephone. Tried several times and held the line for several minutes each time, trying to arrange a shuttle to the Quality Inn on Ambler Drive Had to take shuttle bus back to the airport and were instructed to try calling the Inn again at airport. We were luckily to see the other Quality Inn shuttle at the airport Asked receptionist why they did not state that there were 4 quality inn shuttles buses. Her response was that I should phone ahead and ask which shuttle I should be on. (Really, I was to know that how many buses they have running to airport!!??). Told her she should stress the address every time a person calls for a shuttle. I was told again that I should have phoned ahead to find out which shuttle. Asked if I should phone ahead to find out how many airports are in Toronto. Her response was that there is only one The Room; - Moldly smelling hallways - Damaged bath tubs. Photo attached - Moldy caulking around bath. Photo attached - Bathroom had a poorly completed patch around vent fan, photo attached - Patio door was open, we were on ground level. It was difficult getting the door to slide closed
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