クラブ セレナ リゾート(Club Serena Resort)

Location: Very bad bumpy road before you can reach to the hotel. Nothing much going on around the property. Room: We stayed at two of the deluxe pool access suites. The hygiene level is questionable- the floor is very sticky, the outdoor shower is faulty, the electricity gone twice, one of the suites has faulty lock- the room cannot be locked at all. Most of the bathroom appliances are rusty. Super low water pressure. Pool: not clear and can spot some plastic in the garden pool. However the pool besides the restaurant looks inviting. Beach- looks good during high tide. Only during high tide. Pretty sunset could be seen from the property. Service: Just average- nothing overwhelming. F&B: Buffet breakfast was good for the first day. Ala carte wasn’t good. Requested for butter and have been told they have no butter but there is a toaster and jam. Second day breakfast has very limited buffet spread and again the ala carte was not good.

Hôtel qui a vécu. ☹️☹️ Les Prestations ne sont plus du tout à la hauteur du « standing » affiché. Chambres vétustes. Robinetterie d’un autre âge pleine de calcaire. Le wifi ne fonctionne dans les chambres. Petit déjeuner : les choix affichés ne sont pas disponibles. Extérieurs négligés qui donnent l’impression d’abandon. Des travaux sont en cours c’est absolument nécessaire car aujourd’hui nous regrettons d’avoir séjourné ici . C’est loin de tout. Le personnel est néanmoins par dévoué et s’est démené pour atténuer du mieux possible notre déception. Un gros coup de neuf fera le plus grand bien à cet établissement qui s’est dégradé avec le temps

We had a very enjoyable stay at the resort. I wish there was a safety deposit box and a hair blower. Also the treehouse 2 that we stayed in doesn’t have warm water, it’s not working and the aircon is old and bit noisy. Other than that, everything is wonderful.

My Titas from Canada and US together with my Cousin who work from Dubia and other cousins decided to have a beach break after the wake of my Tita so we all decided to try Club Serena Resort. It was the best choice we had because we had rested and enjoyed a lot. The accomodation was perfect and the staff was so accomodating that it turns our mini vacation in a perfect gate away. Everyone love the place despite the slight problem of the wifi because of its serene place that its almost a private resort for us even there are other guest. We surely go back in this place.

Great small resort in Moalboal, no so hard to find in the north side, the beach is really good, good spots for snorkeling, saw some sardines in the mornings. Staff very helpful, room clean and tidy, restaurant offers different choices of food for local and westerns! Nice experience

Great Resort. Beach is beautiful, the pool is fantastic, the rooms were great. The staff are fantastic Richard at the front desk is an absolute gem. It’s our second time here and it’s a great spot. We paid 6k for a great room. It’s about a 15 mins from the main town so having transport is a must. Highly recommended.

Had a very brief stay, but the experience was good. Staff welcomed us with drinks and snacks and accommodated requests for use of safe and takeaway breakfast. They also assisted with luggage (there's a flight of stairs to reach the villas). The room is romantically lit, with good quality finishing, and they provided an air purifier. Unfortunately there were mosquitoes, which is to be expected. The security is mainly located at the gates of the entrance to the hotel, though the property has beach access, and I did wonder how safe it was that the sliding doors to the rooms had no locks and the balcony in front of it was not exactly insurmountable. We checked out in the wee hours of the morning, and it wasn't a problem. The roads leading up to the hotel are narrow and takes some time for a car or vane to navigate. Toiletries provided were comprehensive, and they had a very handy and necessary hair dryer in the room. Compound is large and there is a pool and bar area.

We stayed here for 4 nights, and while I would like to have had another day or two in Moalboal, I regret staying here at White Beach - all the action is at Panagsama beach and is the place where you should stay. The White Beach is more like hard stone and stray dog beach, and you're miles away from all the bars, restaurants and activities that Moalboal has to offer. As for Club Serena, it's just okay. The staff are lovely and the grounds are okay, but we had problems with the garden villa where we stayed - TV wasn't working, the Wifi was unusable and the shower was a weak dribble. The road to the hotel is a pot-holed dirt track, so hang onto your hat! One positive, if you can call it that - we were delayed getting back from Oslob and were going to miss the 12pm checkout, but they kindly moved our stuff out of the room so that we didn't incur their 50% (!) late checkout fee. My partner was against them doing this until she heard how much they were going to charge... I also hired a motorcycle from the hotel - turns out, it belonged to one of the staff. On the last day of my rental, the horn stopped working, and the owner insisted that I pay 350 pesos for the 'damage'. I paid to avoid any confrontation.

I was so stress out back in the city because of my work and I really want to go to the beach somewhere in Moalboal for a quiet time. Good thing I knew about this in Moalboal where it’s secluded and I can really take some break from the hustle and bustle. The food were really delicious, and I really had great quiet time. Thanks Club Serena #BigEarTours #BETClubSerena