コンフォートスイーツモンロー(Comfort Suites Monroe)

I had a not so good experience at first but the woman at the front desk did everything to make sure I had an enjoyable experience. She was very accommodating and gave me full attention to make everything better!

Front desk was rude from the beginning, door didnt lock on the first room we were put in, heater was broken in the second room we were put in, and saw some sketchy people hanging out at the hotel at all hours of the night. Our bathroom had a horrible smell and place needs a huge remodel! Initially it didnt look too dirty to stay but found out that nothing was truly clean after having to touch things.

It was ok. Our toilet in room 124 was stopped up. The family above us was irritating because at 12 am they started jumping up and down and disturbing my kids and I’s sleep as well as my peace in quiet in the morning like 8-10am they we back to jumping and playing loudly.

No one was available at the check in desk and it took 10 minutes before I could find anyone to check me in.

Extremely dirty room, had to wait 20 minutes as no one was at the counter to Checkin at 12:30 AM. Carpets were stained pet hair on sofa and fan not working.

We were very tired when we arrived at 2:30 pm The sign said check in at 2pm but our room wouldn’t be ready until 3 as maids had Christy so they had a lot of rooms to clean. We didn’t get checked in until 4pm. We weren’t happy about that!

We stayed here two separate times in less than a week as we made the reservations in advance so couldn’t change them the second time. The ice machines were inoperable both stays which is inexcusable. The refrigerator in our room on the second stay didn’t work. The upkeep on the property needs to be addressed and worked on. Not an up to par Comfort Suites.

The room was immaculate, the service was great, and the complementary breakfast was hot and delicious! I felt safe. I am so happy that I decided to stay here.

Staff is very friendly and helpful and room is spacious and clean! Well kept all around!