AC ホテル バイ マリオット モンテレー バレ(AC Hotel Monterrey Valle)

Location is excellent. However, in the 2 nights we stayed, we were not able to sleep, room face the back of the hotel and every night at 3:00am a trailer park to unload. I understand they are working - but can reschedule delivery time. I did not have hot water. I rented 5 rooms - business other visitors and 2 of them with similar comments.

Everything great. Good people attending the hotel and all the spaces were pretty clean.

The location is very good and convenient. The property is brand new, but it has some water-drainage problems in the terrace. It started to rain and water from the terrace was getting into our room, through a leak from the room's ceiling. Fortunately, our stuff did not get wet. My complaint is with house kipping. When we went to our room to get our stuff in, there were hairs in several areas of the room including the bathroom. I was under the impression that they had not cleaned the flooring at all. After the ceiling leak we were transferred to another room and again there were hairs everywhere. Somebody needs to supervise house kipping. When we reported the incident at the front desk they did not even apologize or say anything other than it was going to be reported.

Amazing stay, near to lot of places of interest, the staff very kind.

The attention and service of the staff at the breakfast is extremely poor and slow. Every day it took almost 30 minutes for them to make scramble eggs even if I was the only customer at the restaurant area. Also the service was terrible... Rooms are very small, but they are okay to sleep.

Excellent customer service from the entire staff. Excellent location. Property is clean, nice. Wish there’s a pool though and a sauna as added amenities.

I didnt like that it is not close to the Fashion Mall or San Agustin Mall. there are a few stores close to hotel but limited the rooms are small for the price you pay no pool

Nice big comfortable rooms, no iron or ironing board in the room

The hotel's really nice; although I had issues with the shower (getting hot water), the hotel helped. Regarding breakfast, they have really simple stuff but it's okay.