ザ カートライト リゾート & インドア ウォーターパーク(The Kartrite Resort and Indoor Waterpark)

Overall good hotel but nothing really stands out. My room was good but bath tub needed a little more cleaning especially bathtub.

My son wanted to do a waterpark for his Birthday and since it’s winter this was great! Only 1 hour away. Shodrina , I don’t know how to spell her name was pleasant and great and quick! The beds were comfortable better than another water park hotel. My big thing is that the water parks walking bare foot are clean. And water was warm. All meet expectations. Bring your own towels, the pool has towels but with many people relying on towels they did run out. We were on the 1st floor in room 116. Coincidentally that’s my son’s Birthday! Clean. The only thing there was no body soap in the shower. But that’s no big deal. I would definitely go back.

I liked the whole layout of the place and the rides were fun! I stayed there from Jan13th-16th and check in is at 4pm and I don’t get a room until 4:4pm. Additionally, they don’t have transparency and staff doesn’t seem to be knowledgeable and upfront with information as you check in; there is $150 per night for incidental charges but they don’t tell you it takes 7-10 business days to return to your card. They also say you can charge as you go to the card on file like dining etc because it is a cashless facility but they fail to disclose that there are added fees called “amenities” that’s charged as well each time you bill to your room number with the card on file. I see these extra charges when I left to my debit card and when I called the worker telling me me it is for “amenities” and tells me he doesn’t know what amenities mean but that’s what he sees when he checks the system with the charges on my card. I asked to speak to a supervisor or manager who can explain this to me and he says I have to email my situation and they will review and get back to me. You know what I did, called my BANK, because they are thieves! They hey have every other sign up large except for the one that says 7-10 business for your $150 per night money and that there are taxes charged, ‘amenities’ each time you charge food or juice to your room number/card on file. I would not go here again just because of the lack of transparency to customer service; there are many more indoor water parks!

Loved it. Waterpark was great for the whole family (kids are 2, 10, and 14) all of them had a blast. Only thing we complained about was the cost of the food in the hotel. Way too pricey.

Very clean and modern but they seemed very short staffed took more than an hour to get a room. Food options around the place were not many and inside the resort the food was terrible and longer than 1 hour wait time to eat.

We had an excellent time. Would 100% recommend. We've done an indoor waterpark trip every year for the past few years, and this is the best we've been to. Everything is clean, the staff is pleasant, the rooms are nice and accommodating to our large family (there were 8 of us).

Checked in 330pm and was asked to wait being called on cell. Did not get any call till 440pm. Have to escalate to the manager to get the check in done around 5pm. Not convinient as very limited option available in the resort and not much option around -so eventually drove 20mins to get food. Room and facility was clean and rest are fine.

Overall great stay, staff is super friendly. No big pool in waterpark and no housekeeping until 3rd day of your stay. Great family place to stay not crowded which was amazing, very quick check in and check out process.

Location, service and room were great. My reason for the iffy review is the waterpark and food. The water in the splash pool/infant area was completely unheated and freezing. Of all areas that should be heated im shocked that was the case. My 2 year old was shivering after 2 min. Also, food options in the resort are extremely limited with subpar food.