Firstly let me say that this hotel has all the makings of being a good 5* hotel, the setting, the hotel decor, the ambience etc, the room was exceptional and set right on the sea front. However it has major issues regarding customer service particularly around the restaurants, bars and haute living, minor gripes first regarding the room, no cups for the coffee machine, beautiful white sofa covered in dirty marks, shower door that won't stay closed and no sun loungers or umbrella on arrival had to ask for these. We booked this hotel due to the fact it offers three different styles of restaurants, we paid to have a dine around package, however on check we were told that the Makirs restaurant would not be open until 12/5, this is after we return home. The two remaining restaurants, one being the Raw was offering a very limited menu which only included sushi and fish dishes, differing from the menu on the hotels website, this left us with only one restaurant the 1962 which offered us the same menu every single night for the week we were there, again a very limited menu selection. As mentioned on previous reviews the restaurant has some serious staff issues. One particular night we waited half and hour to be told the wine we chose was not available, we then choose another bottle and waited for another 45mins before this arrived, by the time the wine arrived we had already had our starters! After two hours of waiting for plates to be cleared and mains to arrive we decided not to wait any longer and left the restaurant, at no point during this time were we told of any technical issues. If this is the case what's wrong with the old fashioned pen and paper and customer communication. Breakfast, the food was always luke warm and ordering and receiving a cup of coffee was hit and miss. If you were lucky enough to get your coffee which again was warm, ordering a second cup was not an option. Haute Living - apart from the fact that this is in a separate building across the main road, again was not worth having. The first day we went across around 13.30hrs and there was lovely spread of food and wine and beer to chose from. However the next day again around 1345hrs and for the rest of the week, there was no food, no white wine, when a member of staff was asked where food was she didn't know. However when pushed the food arrived around 1415hrs, as did the wine and beer. This is meant to be exclusive to guests that have paid to have this option available and should have hot and cold food available though out the day. As a summary, this week here was not worth the money paid as the hotel has not delivered what was expected. Apologies from senior staff on the last day, and an explanation of how they are going to rectify it moving forwards, is not going to help the guests who's holiday has now finished!
自動翻訳