Over 5 stars for service! I would like to specially acknowledge Nipa who was so helpful and took great care of us during our stay in Varenna. I was sick and she worked with my wife to arrange an appointment with a doctor nearby. She walked with us to the clinic and helped to provide translation for me at the doctor. I’ve stayed at hundreds of hotels before. Never have I ever seen someone go above and beyond to care for us. The management should be proud to have her be a part of their team. Also I would like to acknowledge Euness who was very helpful in taking care of us when the air conditioning had stopped working. Luca, Lavianna, and Nicolette at the front desk were also very kind and helpful. We had a memorable stay here at Hotel Villa Cipressi because of the stellar service we received. I will definitely recommend this hotel.