SureStay Plus Hotel by Best Western Morgantown

I am a disabled person and we were placed is an "accessible" room with too high of a bed. The height needs to be around 21 inches off the floor to make it accessible for a disabled person to get into it from a wheelechair. Also the mirror in the bathroom needs lowered. I couldn't see in it. These are very simple changes that a hotel can do. So aggravating that you pay good money like everyone else but a disabled person is not treated fairly. Get on board Best Western and make your units usable for everyone!!

I was pleasantly surprised with this hotel. The desk staff was very friendly, the room and lobby were clean and well kept. The breakfast was hot and some variety- waffles, eggs, sausage, etc. And was 10 minutes from downtown/college campus. When staying in Morgantown, I will definitely stay here again.

The room was dirty staff gave us another room after we mentioned the room was not cleaned or sheets changed

Bed bug Sink and bath did not drain No chair refrigerator or gym Rate did not reflect lack of amenities

The stay was "fine"...nothing more, nothing less. The bed was not the most comfortable and the shower (even on full hot) was lukewarm at best. It served a purpose...a place to spend the night.

Check in service was lovely. Bed was a twin and not a double. I guess you call them doubles? Misleading as it was not a great night sleep.

If you enjoy bugs in your room, stinkbug infested windows outside your room, and hornets in the hallway be my guest. To top it off they charge you without notice for leaving the room trashed, but when you ask for proof they back off and claim it was a mix up of room numbers!

Our air did not work - the sheets were stained and there was some weird things left in our room - I paid way too much to not have a clean place to stay. I called the front desk and no one answered. Very frustrating!

Doors didn’t lock. Toilet wasn’t working. Bed was 100% uncomfortable. Sink squirted to the side so you got wet every time you used it.