ホリデイ イン ローリー - ダーラム エアポート IHG ホテル(Holiday Inn Raleigh-Durham Airport)

非常糟糕的入住體驗！！酒店安排班車送去機場，但是卻要求我們自帶小童安全座椅。當我們跟他們説明我們沒有攜帶安全座椅，請求他們提供解決方案時前台工作人員衹是冷冰冰的説要有小童座椅才能坐他們的班車，這是當地法規要求，不提供任何解決方案。後來一個經理模樣的女人出來，同樣是冷冰冰的敷衍，當我們提出要向她的上級反應，她直接就把號碼和郵箱寫給你，一副“老孃不在乎”的樣子！ 上到酒店房間竟然發現空調長黴了！！把照片給前台看，她一眼都沒看，號稱酒店清潔工人已經下班無法處理！！在我們的一再交涉下，他們竟然威脅讓我們離開酒店！！ 最後餐廳廚師出來幫忙把空調清理乾淨，我們才能繼續入住。 最後，早餐也是非常令人失望。

酒店SHUTTLE服務很贊

While it is not the fanciest hotel, everything was clean and welcoming. The staff were very accommodating! They sent the shuttle for us when we chose to return the rental car the day before our flight, and the front desk people were very friendly and helpful.

The hotel seems new or recently renovated, very clean and 4 minutes away from the airport. A warm welcome at checkin and the shuttle was so convenient. They begin running at 4am and we’re at the airport within minutes of calling. Very pleased with out stay and the hotel.

Pretty great hotel for the price. Rooms were clean they had an indoor pool too. Staff was not super friendly, they dont really say hi to you, but that's ok I care about the room condition mostly and that was pretty good and they were not rude or anything. The hotel is near the airport so you can hear the airplanes a bit but that didnt bother me at all.

Staff was super friendly and the hotel was very clean. Only bad part was the pool was not open.

The unit has been blowing out cold air since I turned it on hours ago. I tried turning the heat on ‘high’ and it’s still freezing in here, so I decided to turn it off because it I s only blowing out cold air. Also, the air unit is so noisy. This location is near an airport, but the unit is louder than the planes. I’m so cold and uncomfortable here.

Stayed at this hotel, didn’t use any of the items in the room and still was charged their restock fee. That is absolutely ridiculous. Would not recommend

We enjoyed our stay. Very nice room. The breakfast was minimal considering it is an extra charge.