アメリカン トラベル イン(American Travel Inn)

There was no food. I had to request an extension cord because I use a CPAP machine..Plug-in was behind the bed. Tub/shower did not have any grab-bars and shower sprayed in all directions. The floor got wet. Lady's accent was difficult to understand.

Room Heater kept shutting off @ 66 degrees. Our room never got warm. No ice maker. No Kleenex box. No shampoo/conditioner samples. No spare toilet paper rolls. Only a half of a roll. No extra bath towels other than 2 thin ones for a 2 person room. No breakfast items other than old coffee. Manager complained to me for booking online instead of calling hotel directly. She said I would have saved money then she tried to upsell me to an 2 bed room for $25 more . Old motel building. Cheap.

Booked room for my daughter who needed a break from the sorority house recovering from an illness. She said that check-in was fine but they do require $40 cash deposit which was not an issue until the end of the day where they couldn’t find anybody to give them the refund. They had to drive back later that day, because for some reason the office was not open. Other than that the room was clean she had a comfortable recovery and the front desk person was flexible in return for the inconvenience of my daughter having to come back for the cash deposit refund. We appreciate having the lower cost option accommodation, but they probably could revise their deposit policy

Prices were outrageous for this size of town and quality of hotel due to a college football game nearby Staff was bossy and unprofessional. A common theme as hotels across the US are bought up by folks from India Sad to see!!

This is a very basic motel. It was clean and the beds were comfortable although the pillows were horrible. The room was way overpriced as it was parents weekend in Pullman. The owner/manager accused us of having more than 3 people staying in our room because my daughter and her friend came to the hotel in the morning to go out to breakfast with us. She was very rude and did not apologize when we explained that they had not stayed there but came over from the dorm.

They have electrical situations that made our room unsafe. We had to use players to turn up the heat. It’s very apparent ******* does not vet the motels or hotels. This is the 2nd one where the price was astronomical and not as represented. We took pictures and will be contacting ******* directly as they should “stand behind” what they market.

The room was not ready. Cleaning stuffs left on the table. The owner blamed new housekeeper.

Other patrons were noisy way too late and the property is dingy and not clean.

Unfriendly and unwelcoming check in process with unreasonable rules and threats of fines