ホリデイ イン エクスプレス ホテル & スイーツ IHG ホテル(Holiday Inn Express & Suites Logan)

I ended up needing to get a room due to a snow storm and stayed for the night. The staff was friendly and welcoming, and the hotel is located near several local restaurants which gave several options for dinner. Due to the snow, some locals were out doing donuts in the nearby parking lots, but that seemed like some abnormal noise. The room was clean, a bulb or two were burned out, and the bed sagged, but was comfortable. The room was quiet, and I couldn't hear any neighboring rooms making much noise, which was great at night. It's a good stay, close to the highway, and easy to find. I'll definitely stay again.

The hotel stated had pool, but the pool was not working and was closed! Very disappointed!!

The bathroom was dirty (moldy dirty shower), bathroom floor was very dirty. Top Cover looked like it wasn’t clean so I took it off and got clean sheets from the check in desk. The non carpeted areas needed to be mopped

Your Assistant Manager, Marie Tomblin is amazing. Very welcoming and cheerful. We had signed up for our room to be serviced daily, only to come back and find a note under our door stating that the bolt was locked, which was untrue. I took the note to Ms. Tomblin and she apologized, came to our room and gathered trash and brought clean towels. Later in the evening, I spilled on the bathroom floor, grabbed a washcloth to clean up and it came up black. Apparently the bathroom floor hadn’t been mopped in a long time. There was a card in our room stating that Kansas was the person who cleaned our room before check in. Our bed was clean and comfortable and the rest of the room appeared clean, other than my socks getting dirty from the carpet and floors. I’d like to suggest that the carpets be cleaned more frequently and the tile checked for cleanliness. The eating area appeared clean and the breakfast was good with decent choices. Staff we encountered were friendly. Again, kudos to your shining star, Marie Tomblin. Overall, our stay was a good one.

First and most important. NO POOL!! That should be on the website not on a small piece of paper taped to the front desk. That was my MAIN reason for choosing Holiday Inn. Didn't want room cleaned only wanted clean towels daily. Had to chase down housekeeping to get them each day. The people above us sounded like a stampede of horses. I'm assuming because of poor construction. Some noise is ok but this woke us up numerous times. Not being informed of the pool not working was my major complaint. My grandson was very upset as was I. All l got was an "I'm sorry" plus "there are no other rooms available in town". I heard that as you're stuck here even if we weren't honest about the pool. I voiced my displeasure about the pool. I feel l should have been offered some sort of compensation. I paid over $500 for these accommodations. I could have gotten the same thing for half that price somewhere else that told me they didn't have a pool. So l would not recommend or stay at this facility again. 😠

I have been going to this hotel for years. I was unable to go to the area last year and the year before. In those two years the hotel has deteriorated. The pool was closed. They said they can’t find anyone to fix it. The breakfast was terrible. Although it looked neat and tidy it wasn’t really clean. For the money I expected better. The best part of our stay was the staff. They were all very friendly and helpful.

Clean and comfortable. If it finds the part to fix the pool, make it 5 stars.

Friendly staff all was very helpful. The hotel was very clean and taken care of . The breakfast they offered was fresh and was really good the breakfast area was clean and taken care of. The rooms are very nice and also taken care of. You can tell that the staff takes pride in their job . I would definitely stay at this location again !!!

Room was nice neat and clean except for the black out curtain wouldn't stay closed all the way but that wasn't really a big problem I just clipped a hair claw on it and the pool is down right now for maintenance and that isn't in the information about the hotel or room other than these two small issues it was perfect and the beds are so comfortable love staying here