クオリティ イン マウント バーノン イリノイ(Quality Inn Mount Vernon, IL)

Room was clean and comfortable. Hotel is close to dining options which are walkable. Easy access to highway.

Hotel and guest room were clean, comfortable, and neat. Employees were friendly. Breakfast was good and had a decent variety to choose from. Eggs, sausage and waffles along with the usual expected variety. Bad things were the parking lot was very icy and looked to not even been plowed 12 hours post snow. Very few of the TV channels actually worked. Kiosk for check in is off turning to speak to someone foreign in another country.

I like how quiet the hotel is. The lady at the front desk checking me in was very nice. She explained how to complete the check out procedure in the morning and was very helpfuland professional!

It was an excellent room. However, we were traveling to Florida for recuperation at our daughter’s home. My husband was using a walker, and my back was “out”. The elevator was at the opposite end of the building from our room, and the luggage carts didn’t steer easily. It was a long and difficult walk. This has more to do with building design than anything controllable by staff.

I lost $5.00 in the vending machine. Assortment in food machine was terrible. Bed was very uncomfortable but, the hotel needs to be updated.

Lady at the front desk was great. Room was clean. Don't like the contactless check inbut the front desk was great and basically did it for me, which was nice.

I booked this room for my boyfriend who was traveling to drop his son off. He is originally from that area but has been living in Wyoming for 18 months. Since he has an Illinois drivers license they refused to allow him to stay

The room was clean and comfortable but it was outdated. Checking in through a kiosk is very impersonal. Breakfast was not good. The time was advertised as 6 am to 9 am. We went to breakfast around 7:45 am. We got the last two pieces of sausage. There were hardly any eggs. Apple juice was out (only clear water). No milk. No yogurt. Only half a bagel. And no one around to ask about refilling. About 20 minutes, an attendant came with more sausage. She didn’t check anything else. And was more interested in her personal phone call than the breakfast room or us. When we were walking back to our room, we saw her again in the laundry room, still talking on her phone, with several plates of food in front of her. I would have understood being out of items if it had been closer to 9 am, but not that early. And your attendant being unconcerned with her job and more concerned with her phone call is inexcusable.

The stay was nice. The facility was clean. The room was accommodating. My only personal quirk comes in the check-in. They use a kiosk to check people in by video. A person who isn't even at the hotel checks you in. I don't like how unpersonal that makes the experience. Get rid of the kiosk. We want to engage with people in person, not from some remote site.