This is the worst of my experience in any of the properties by Marriott so far. I made a corporate booking and stayed here for 7 days. Here is some feedback on the extremely arrogant and weird staff from this hotel ... 1) When I reached for check in, I waited in the queue for 30 minuets along with 3 more members and the staff responsible for providing keys was roaming here and there with his mobile carelessly for 30 mins. 2) There were a total 2 towels in the room and kitchen was not properly cleaned. The room was not properly checked and a heavy noise was coming from AC entire night , due to which I can't sleep. It took them 2 nights to fix the issue. 3) WORST ONE -- I selected the hotel as there was kitchen in the room , so that I can prepare my dinner. But for 7 consecutive days those arrogant staff didn't provided any room service including cleaning of kitchen utensils ,trash removal, or new towels. I went to front desk and complained 3 times in 7 days but those shameless and weird staff tried raising their hands and kept on cross questioning me with stupid questions like-- when did u came, whom u complained for room cleaning, why can't u ask the people cleaning rooms to clean ur room etc etc .. I talked to the workers who used to clean rooms, they told my room number is excluded from their list for any kind of servicing. I talked to the staff in hotel again but those shameless people seating in front desk hardly did anything. (thinking no one is supervising them and no one can can force them to do any work.) The person said they provide room service once in 2 days so wait for next day , but nothing happened in next day also. The guests in hotel are getting treated on the basis of their race... Finally I gave up and ordered all my dinners from Uber Eats for 7 days , as no-one came to clean the kitchen.. Finally trash in the kitchen started smelling badly in entire room. 4) Free Breakfast: they have minimal items on the name of breakfast, and they don't have any information on ingredients of the breakfast along with any allergic information. I questioned about couple of items asking do they have egg , and duffers reacted saying we don't know ... I requested front desk to add information on ingredients and allergy, but as usual they made fun of me and said we don't have any such provisions, if you have issues don't eat them. Here are some pics of the room , which states they didn't feel responsibility to clean kitchen, bathroom, change towels etc ..
I chose this hotel specifically because of the fireplace, which was advertised as a key feature of the room. Unfortunately, when I arrived, the fireplace didn't work. I checked in late, and the staff wasn't able to resolve the issue, possibly due to the late hour. While I understand that things can go wrong, it was disappointing that the main reason I chose this hotel was unavailable and that there wasn't any effort to make up for it. Overall, my experience was less enjoyable than I had hoped.
Short Review: This place is Terrible. Rooms outdated, no housekeeping, self parking is expensive, and no room service/food service, HVAC is Impossible, breakfast food staff closes early, but if you like to get asked on a date by their cooks, you will enjoy the egg station. DONT Stay Here. Long Review: I am a Hilton diamond member and stay at many places throughout the year. My last stay was Feb 2023 here. Prior to the pandemic this place was great. After the pandemic, Absolutely terrible. I stayed for 7 nights. and requested house keeping to which i was informed would only happen on my 4th night. THIS IS WAY DIFFERENT FROM THE EMBASSY SUITES IN WALNUT CREEK 30 MIN AWAY. Note that most Hiltons will provide housekeeping upon request. I was informed that management at each hotel makes this choice. So I waited. on the 4th night, no housekeeping because they forgot. And then the rest of the nights no one was able to get to the room due to staff shortages. Keep in mind, other rooms were completed. The room had cosmetic damage, the washing machines didn't work so I had to take laundry off site, the restaurant didn't deliver room service. All of these amenities are up to hotel management to restore after the pandemic and you can tell that they don't care about their guest experience. I Talked to the front desk manager who said there was nothing she could do about housekeeping, room service, or room issues. All she could offer me was fresh towels and a 20 dollar credit. and in reality its not her fault. Hotel Management above her doesn't care so why should she? I would also like to note that because of the lack of housekeeping the hallways look like one giant trash walkway. People leave old door dash food, room trash, dirty towels and more outside their door for pickup and it DOESNT GET PICKED UP FOR DAYS! Pandemic is over, the rooms are fully booked and while 1 or 2 people leaving trash outside their room was ok in 2020 its not ok when the whole floor smells of trash and dirty towels. Lets Talk about the Room Once you get in, First of all if its winter, the room is BAKING HOT, its because of their ”two pipe system” pretty much Management doesn't care about you, so they aren't going to upgrade their system from 1920 something. so I had to turn off the system (which just meant that hot air would come out a little less forceful from the vent) and open the sliding door to the outside. Lastly, Breakfast is the main feature of any hotel and this place has a full hot breakfast, but good luck kids. I stayed for business, and would meet co-workers for breakfast. Many of our female co-workers were uncomfortable going to the egg station because the cooks kept asking them for dates or drinks. SOO the men had to get the eggs. they close the breakfast at least 30 minutes early so you have to ask the staff for many things like butter, jelly, bagels, hot water etc because they pack all that stuff up early and close the sliding doors to make it look like it
LloveyuyuWonderful experience. Hotel is very clean, everyone working there is friendly and welcoming. Location is perfect us for dine out and meet people. We see a lot of cars in the parking at night (free parking) but hotel is very quiet, so we could sleep well. We loved the hotel.Thank you very much!!