IIlia(伊莱)Well, first of all this is really wonderful place!
The hotel is very new and tidy, has a huge place to walk around (they call it meditation garden). Rooms are big and cozy and very stylish. Also there is a hot spring, but I did not go, because we went to Yushui hot spring.
The breakfast is good. It’s buffet type with mostly Chinese dishes, but also has some western food. For kids they also have playground with ball pool.
The location is a little bit far from bamboo forest and yushui hot spring (i mean far to walk). We were there during Chinese New Year eve, so call a didi was a challenge. However hotel provide us a car with a driver who send us to the bamboo forest.
Will I recommend this hotel - YES
ゲゲストI went to Liyang last weekend. And I stayed at the hotel with my family. I made a reservation for including Package. The hotel was too convenient to go to 南山竹海. It was too close to go. When I arrived at the hotel, I received a warm welcome. I was going to just go 南山竹海. But when we came back to the hotel, it rained outside so I decided to go to the hot spring. It was really nice. Because I thought it would be small, but it was really nice to have a big place and facilities. I don't remember person in charge what name was. But I really appreciate their kindness and plus there was one guy who was really passionate to take pictures. Their picture quality was really good.
HHandsome2482This place is a mountain area, great for relaxing and good for couples enjoying their private time. There is no TV in the room, which is good because you do not want distraction. A really good place for reflection and Getaway from the hustling and bustling life.
The service provided is great, and very prompt. They also provide transport back to the train station.
If you want to have dinner at their premises, do note that you need to pre-book with them. Or you could call delivery.
GGreat Traveller💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away.
💯The location is great by the lake and near the Tianmu Lake scenic park.
💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry….
❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning.
❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud.
❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them.
❌not suitable for those with difficulty walking or elderly. ideal to have your own car.
🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel.
🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole.
I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.