Hotel easy to find, easy parking and short walk from parking lot. Real close to East Troy and plenty of restaurants and pubs . The pool area was clean, except a lot of dirt on bottom of hot tub. Our room was very spacious with 2 TVs but channels we eliminated from what the room book had printed. The divided bedroom room from a living room was very nice with a closable door. Built in ac/ heater in wall so no noisy window unit. The room was nicely remodeled with a modern feel. The bathroom was clean, the shower floor was very very slippery. Some cosmetic issues in bathroom, The continental breakfast was very limited but served it’s purpose. Over all we were very happy staying at this hotel and would return in the future.
The stay at the hotel was good and I have no complaints there. However, after I checked out and left the hotel, I noticed the amount of my bills was different from that on my reservation email by about $26 more. It's not a big amount and I thought it was probably some honest mistake made by the hotel staff when I checked in because she had to change our room type due to the room type we reserved not being cleaned yet. So for the next two days, I tried to reach out to the hotel, left voice messages to the hotel manager twice, and got NO responses whatsoever. I then reached out to Marriott's customer service and filed a case there. After waiting for almost a month and talking to three different customer specialists (who were actually very helpful), the case was still NOT solved! At one point, the hotel told the specialist that they have refunded me , which was a lie. As of today which is about almost a month after my stay, I reached out to Marriott's customer service again and the specialist reached to the hotel. Guess what, the hotel told her it was just some temporary incidental hold on my credit card and I should wait longer for it to drop. Well, it has been a month and I really do not think incidental hold will hold up that long on my credit card!! At this point, I feel like the hotel just does not want to deal with this situation so they make up whatever reasons to keep me wait and wait till I am tired of following things up. SO...if you decide to stay in this hotel, please be careful with the bill when you check out while you are still there. Once you leave and if you catch a problem, good luck (: