ホテル プラネット レジデンシー(Hotel Planet Residency)

Good hotel very close to the Mumbai international airport. We used it as a stopover hotel for the night before our flight. Staff was extremely friendly and helpful. Room was very good and as per our expectations. We stayed there with family and felt quite safe. Definitely recommend this hotel.

For overnight stay good location close to the airport. Would be good if there is shower curtain so the remaining part of the washroom floor will not get wet. Lobby was under renovation so the entire ground floor area was quite dusty. Number of eating places close by.

4 stars(for a 3* hotel) because everyone at the hotel were helpful and the hotel on the 5th floor is not bad at all. I had issues on the 6th floor (including mould - PLEASE FIX)) so I was shown a room on the 3rd (old/dates/smell) and 5th floors as a replacement. On the 5th floor room 502 the fan speed selector does not work; I kept forgetting to tell them. Fan is stuck on fast soeed. PLEASE FIX. NOTE: the hotel reception is going through renovation so we had to walk through dust and mess on occasions and step over wires. Health & safety in India is a concept not understood. ***AGEMENT: Please make sure pathways are clear for customers. But it wasn't all bad though, and noise shouldn't bother you on higher floors. BREAKFAST: Cooked Indian food is VERY hot (chillies) and we didn't not eat any. Cereals, made to order omelette, fruits, juices, dried nuts, cakes/pastries, etc were available so we did not go hungry. Tea/coffee and 2 bottles of water provided daily. Hand towels we had to ask for. Loved the liquid soap dispensers so there is noplastic waste with small bottles, etc. I would return again if the price is right.

They don't provide hand towels or bath mat in washroom until you ask for it. The receptionist and house keeping don't have general knowledge about the international rule of leaving used towels on the floor so that these could be replaced with new ones. The hotel receptionist actually questioned us of why the used towels were left on the floor? They forget to clean your room even after giving your rooms keys at the reception. Upon returning to the room after 3 hours the room was cleaned. Hotel reception staff argues with customer instead of being polite. Breakfast was ok.

Convenient location to get around the city or to the airport. Staff was helpful.

Stayed for a day but it was proper and very good. Safe for a family