ホテル ロイヤル キャッスル(Hotel Royal Castle)

Nice stay and too good location

Thanks Deepak and Hotel team for your hospitality. I quote enjotes The Central Location. Of the hotel. The hotel staff was very attentive to details and have a very strong culture of having a customer focus.

i love the staff service and the cleanliness of rooms also the food taste is good and immediate service is provided everytime. been staying here since months now i dont feel like changing or finding other hotels after this.

Nice hotel with very nice and supportive staff. In South Mumbai budget friendly .spacious rooms . Food is ok... multiple restaurant are nearby the property if u want to have good food ....girgaon chaupati is at 20 mint walking distance....grant road station is at 5 mint walking distance

Very amazing services and staff is very cooperative and understanding. Rooms are full comfortable and luxury feel at affordable prices. Food taesty quite exquisite. Enjoyed a lot with family at their stay 🥰

We visited this hotel for some work at a nearby hospital during June, July and August. We had a wonderful stay at the hotel which was accompanied by warm and welcoming hotel staff. The owner himself, Mr. Deepak is very cordial and accommodated all our requests at a blink. We highly recommend this hotel to all those who are traveling to Mumbai anytime soon. 👍🏻

si tratta di un albergo a due stelle pertanto le aspettative non potevano essere troppo alte per quanto riguarda l’arredo dell’albergo e delle stanze che sono in effetti molto squallidi. Mai una colazione è stata tanto misera e triste; se anche avessimo voluto integrarla pagando non avremmo potuto ordinare neanche un succo di frutta industriale perché non era disponibile. tuttavia ciò che ci ha colpito di più è stata la scortesia dello staff; mai in un mese trascorso in tante diverse regioni di questo paese abbiamo sperimentato una tale maleducazione e ***canza di rispetto verso il cliente, così lontani dal concetto tipico di accoglienza indiana. Il nostro tour operator ha erroneamente prenotato una notte anziché due, così ci siamo trovati sbattuti fuori dalla camera la mattina del nostro ultimo giorno, proprio quello della ripartenza. senza la minima traccia di panico io ho pensato ad un misunderstanding con il nostro operatore e ho cercato con lui la soluzione nel modo più pacifico possibile, ossia integrando il pagamento per una seconda notte. il proprietario, con una ***canza assoluta di savoir faire ha soltanto urlato come un vero pazzo fin dal primo istante senza nessuna ragione e invece di dirci un semplice e accettabile “mi dispiace, purtroppo non abbiamo altre camere disponibili”, ha continuato a urlare e sembrava divertito. Un’esperienza di sgarbatezza gratuita. Non esiste un motivo per cui scegliere di venire in questo albergo it is a two-star hotel therefore expectations could not be too high as regards the furnishings of the hotel and the rooms which are in fact very shabby. Never has a breakfast been so miserable and sad; even if we had wanted to integrate it by paying we could not have ordered even an industrial fruit juice because it was not available. however what struck us the most was the rudeness of the staff; never in a month spent in so ***y different regions of this country have we experienced such rudeness and lack of respect towards the customer, so far from the typical concept of Indian hospitality. Our tour operator mistakenly booked one night instead of two, so we found ourselves kicked out of the room on the morning of our last day, the very day of departure. without the slightest trace of panic, I thought of a misunderstanding with our operator and sought the solution with him in the most peaceful way possible, that is, integrating the payment for a second night. the owner, with an absolute lack of savoir faire just yelled like a ****** from the very first moment for no reason and instead of telling us a simple and acceptable "I'm sorry, unfortunately we have no other rooms available", he continued to yell and seemed amused. A free rudeness experience. There is no reason to choose to come to this hotel