マンダリン オリエンタル

Good location, excellent view from high floor room

位置很不錯

1泊5,000以上払って1週間滞在しているのに、コンシェルジュチームは返事もせず、オクトーバーフェストのテーブルの世話もしてくれません。このホテルはオクトーバーフェストの目的地として自らを宣伝しており、このイベントのためのテーブルの予約やその他の手配を手伝ってくれますが、予約して 20,000 ユーロ以上支払った後は誰も何も助けてくれず、「もう手遅れだ」と言うだけです。オクトーバーフェストの 8 か月以上前にスイートを予約しましたが、当時は何も予約するには早すぎると言われました。今では手遅れだと言われています。 M.O ブランドやミュンヘンのホテルの最も忠実なゲストをこのように扱うのは、まったくひどいことです。

Elegant fabulous hotel. Old world charm decor with modern conveniences. Charging ports are great and shower controls high tech. It’s a combo of old world and modern conveniences. We blew the circuit in our room and they came very quickly to fix it and were so sincere in their efforts. Couldn’t have been nicer or more efficient. Breakfast buffet is nice- not as over the top as the Adlon- but fresh and delicious. The front desk folk are tip top.

Dario, the great italian concierge who helped us in all possible ways to navigate the city when we were a bit lost, on phone too. Jessica, Jenny, and the entire team at Mandarin made our first visit to Munich very very comfortable.Considering that this was our first visit to munich, it was just amazing. The service and the room were very luxurious. A stay of luxury indeed! Keep up the good work!

We missed our connection home and had to spend an unplanned night in Munich. This hotel was a wonderful surprise-a very kind and welcoming staff, updated, spacious rooms with modern technological amenities, pillows that were HUGE and comfortable, and a large comfortable bed. We ate at the hotel restaurant for dinner (Matsuhisa) and breakfast. The food was good and the staff was lovely. The hotel is centrally located, just a couple of blocks from high end shopping and from a beautiful old town center. Given we were "stuck" overnight in Munich, this was an amazing way to spend our 24 hours in Munich.

All service is personalized and makes you feel unique and literally a FAN of the Mandarin Oriental chain! The hotel is extremely luxurious, the design is incredible and you can take beautiful photos! Everything is very comfortable, clean and elegant. The food is incredible and very tasty. The view is breathtaking and here you will find everything a true 5-star hotel can offer! I tell you more about the hotel and Germany on my Instagram: @alessandrastockler

Our experience at this hotel was extremely disappointing. During our stay, our packages, which contained cherished items such as our favorite pastries, fruit, nuts, chocolates, and a pair of my wife’s glasses, were mistakenly thrown into the garbage. These items were a collection of small treasures we had gathered during our travels across Europe. Initially, the cleaning crew denied any wrongdoing, and the hotel manager treated us poorly, refusing to accept responsibility. After hours of arguing, the hotel finally offered minimal financial compensation, which barely covered our losses. On the final day of our stay, we felt unsafe and experienced the worst hospitality we have ever encountered. This unfortunate incident has drastically changed our perception of the Mandarin Oriental brand, which we once loved.

We tried to book the spa in advance. It was not possible. When we arrived there was no availability because the spa is not inhouse and it is really small sp there never would have possible to have a nice massage or a nice spa relaxing experience. It would have been nice to know this in advance so we could have checked for other massage/spa in the area but when we realised this it was to late. The staff at the hotel was really and great service.