ホテル パラシオ ムナトネス(Hotel Palacio Munatones)

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Stayed here for one night prior to Bilbao - Portsmouth crossing. Hotel looks really good on accommodation websites, has lots of positive reviews. It has a restaurant which is useful when arriving after a long day travelling. On arrival we were told the restaurant was not open though tapas was available in the bar. The hotel is not difficult to find using GPS and is close to the ferry port. It was difficult to get inside as all gates were closed You need to ring a bell for admittance, even at 5.10pm. What is not clear from photos or mentioned in the description is that the hotel is right next to an enormous petrol refinery. The air smells very strongly of fumes meaning you really cant open windows unless you want to fill the room with fumes. The room was airconditioned but the lowest temperature was preset to 25 degrees. Way too hot for a night time temperature for me, though it may be fine for others. Rooms in the main building may be lovely but we had a room in a wooden annex. The room was large and clean with a comfortable bed and decent linen. Toiletries were provided in the bathroom which again was large with a good shower. What was really strange was there was no door separating the bathroom from the bedroom only a flimsy shower curtain! Not great for privacy. We paid extra for breakfast which was plentiful in quantity if a little dull. As we were getting in the car to leave the owner came running after us shouting that we had not paid for breakfast. I went back inside to show the booking to explain we had infact paid. I found this really embarrassing and annoying especially as the owner did not apologise for his error instead just stomped off. Admittedly there is not an abundance of accommodation near to the ferry port but I found this place overpriced and would not stay again.

Good location if catching the ferry for Bilbao with a lovely beach and restaurants 5 minutes drive away. Hotel was very comfortable and nicely decorated. Continental breakfast was good and varied. Refinery is a bit of an eyesore during the day but as it was a quick stopover it didn't worry us and at night it looked quite nice all lit up.

Beautiful place and friendly staff, but they knew little english so we had to speak in broken languages

Lovely, clean, ambient hotel with a friendly service, but right next to a noisy and smelly factory plant right out of the window

Overall very good although view from bedroom window of vast industrial complex not great

Off the beaten tract, but worth the travel if you are catching a ferry at the nearby port. The Hotel is spotless, full of charm and the staff are exceedingly helpful and eager to please. The bedroom we had was large, very clean and had an excellent bathroom. Breakfast was included and was plentiful and tasty. Highly recommended for an overnight stay.

Excellent location for Bilbao Ferry Port, interesting building, Good Breafkast everyone very helpful. Positioning of hotel next to Oil Refinery not so good with a constant hum from the machinery. Good overnight stop.

A perfect location to put your feet up and relax after a full day of hiking. Located in a small community it is quiet and peaceful. The hosts were very friendly, attentive, kind and helpful. There is a little bar on the main floor with an enclosed patio seating area. The dinner and breakfast was both generous and delicious. I would definitely stay at this hotel again!