ベストウェスタン プラス ジ イン & スイーツ アット マスコギー(Best Western Plus the Inn Suites at Muskogee)

My room was dirty. The wash cloth had stains on it, and it was also dinghy. The toliet had dried pink stuff on the on it. The floor and shower were dirty. I asked to be moved to another room. I was moved to the room next door. The 2nd room also had stained and dinghy wash clothes. The bathroom floor and shower was dirty. The shower had dried soap in the shower. The floor was had hair and dust on it. The toliet had dried urine on the back of the toliet seat. The hallway was dirty and has not been vacuum. I decided to take the stair because the evelator took too long. The stairwell was trashy and extremely dirty. I will never stay at this hotel again. On a positive note, the staff was friendly and professional. Breakfast was good. The front desk clerk wa nice and professional.

You will have no problem at this location. Very clean, staff very professional and absolutely nice!!

My experience was great as well as the service and staff. Thank you!

The facility is clean, the staff is very nice, and the food is good!

Front desk staff was lovely & helpful but cleanliness & comfort was subpar. Old food from previous guests was still in the fridge when we arrived. Not a huge deal, we put it in the trash. But starting the second night we asked for our trash to be taken out (the old food plus we had a kiddo in pull ups) & for towels to be replaced & that never happened. We asked the cleaning staff who were working on a room a couple doors down. Came back that night & nothing done. We asked the front staff & they assured us it would be taken care of. Nothing. We even saw that our room was penciled into the cleaning schedule left on the housekeeping cart for a full service clean of our room. Came back that night & still nothing. We went down to the front & asked again & the guy at the front desk came up & collected the trash & towels himself at that point. I’m all for not doing daily cleans but the fact that housekeeping didn’t come once during our 5 night stay despite multiple requests where we didn’t even want/need full service (literally just trash & towels) was a bit much. Though it doesn’t seem like they do a great job even when they do “clean” since in addition to the un-emptied fridge there was dust everywhere, splatters on the wall, & when we took out the trash there was garbage juice in the bottom of the trash can. Pillows were also horrible, the filling separated into clumps & the bed was very springy. Unfortunate experience with the exception of the gentleman working the front desk

The room I had booked wasn’t available and the receptionist ended up having to give us two rooms for the price of one to accommodate my family of five. Both rooms didn’t have shower curtains. The room my husband and son stayed in didn’t have any towels and the chair in the room smelled and looked like it had recently been vomited on. The room I stayed in had no bathroom door knob, rust all along the door frame and calking all on the floors and missing baseboards and ripped up carpet. They rooms just seemed to be in rough condition.

The place was quiet, clean and the staff was friendly and helpful. But the pool was why we rented this place, and it wasn’t working.

I was disappointed with our stay. I’ve always had high regards for BW. Our room was clean, freshly painted. Hard to know which thermostat to use in room(wall or radiator). No toiletries. Phone didn’t work to call front desk. Room clock broken as was one of lamp fixtures. Breakfast was good.

The staff is nice and courteous;however the guest room on the first floor smells like septic tank very bad,after turning on the air conditioner,the smell became a little bit fine,but still unbearable,not enough cabins or sofa in the room also,won’t recommend.