ハイアット リージェンシー ラクナウ(Hyatt Regency Lucknow)

Kitchen ***ager was very bad . Full of religious. He was Muslim . Terrible experience

good hotel with clean rooms and bathrooms

Excellent service and staff behaviour gratefully

When everything goes wrong (at first), things can still go very right! Some context for readers. My wife and arrived in Lucknow just after a wonderful stay at the Andaz Delhi for our friends' wedding. As a Globalist and general Hyatt enthusiast, I was excited to stay at the Hyatt Regency Lucknow, which given all of my research is (and still is) the best Hotel in Lucknow. As you guessed, the stay started off rocky. I arranged for an airport pickup with the hotel and when I arrived (around 3:44 PM or so) the Suite I had booked turned out to be not ready. The front lead, Sonali did her very best to assure me that our room would be ready soon (as there seems to be have been full occupancy upon arrival). We were ushered into the very excellent Roccas and treated to some Masala chais as we waited...and waited...and waited... Around 5:08 PM or so, we were finally issued our room keys by the very personable Shees, and we headed up to our room, and my wife was greeted by a little eight legged critter. You know what they say, happy wife, happy life. At this point, having experienced the height of service at the Andaz Delhi, I'm a bit upset. My wife doubly so. Given the current situation, in my head I pictured the stay going a particular way. We had 4 more nights and none of my thoughts were positive. Literally minutes after we walked into the room, I was greeted by the very capable Rooms Division ***ager Piyush who profusely apologized, not only for the delay but also for the unfortunate encounter with our little friend. We had a bit of back and forth and he left me with a very confident: "Mr. Lee, do not worry, we will turn your stay around." And turn them around he did. The very next day (2/4) Piyush and his team moved my wife to a brand new suite, which he had housekeeping super deep clean. He did this on a sold out night when all the rooms were to be accounted for, (I didn't even ask for a room change). Then Piyush and Sonali personally came to our room to hand deliver some of Lucknow's signature chikankari's which was a very thoughtful gesture. The day after that (3/4), I was able to have a chat with the GM of the Lucknow Regency, Mr. Mendonsa who had heard about my initial experience and wanted to ensure that the hotel took care of me. It was particularly inspiring to hear from him personally as it made me feel very valued not only as a guest, but on a personal level, like he truly wanted to take in my feedback and push the hotel to greater heights. That's a great GM. "This is the best hotel in Lucknow," I was told; and honestly after completing my stay here and seeing how hard all the staff work, I believe it. The property has very comfortable beds (in my case the Suite). Food and beverage at all of the facilities was excellent, from Rocca's to China House (I highly recommend trying China House if you get a chance, it's very good).The breakfast buffet is also very extensive as well as well serviced. The location is in a very centra

Check in process was terrible, had to wait 30 minutes for a room, despite being a Hyatt 'Discoverist' member. Room wasn't as clean as it should be at a Hyatt property. People should be informed in advance that the buttons on the phone was useless and that you need to press 0 for everything you need.

The entire staff of Hyatt is very pleasant and helpful. The stay is very comfortable, and I especially like to thank Urmila Sharma for her support and service during my stay.

I am a regular guest at Hyatt and have always had an amazing stay there. Food is excellent both in terms of the buffet and room service. All needed facilities are available. Staff is excellent and quick. Would like to thanks Pravan at the concierge desk as well as Suraj, Kunal and Shashwat at the front desk for being really helpful and friendly. Sandeep bisht from in room dining has also provided great service.

Remarkable hotel facing the river front with great facilities. Staff was very helpful. Really great value for money.