Far from the center of Nairobi. Right in front of the safari, but there is a highway fence between the hotel and the safari. My room was clean and good but felt average (maybe because it was not on the safari side). Breakfast was good.
自動翻訳
Dev
2024年1月1日
It was a very smooth and efficient check in thanks to trip.com. The hotel had everything we needed and at a very reasonable price. Definitely visiting again!
自動翻訳
ゲスト
2023年7月30日
Loved the warm friendliness, the comfortable room, great breakfast, and the view of zebra and ostrich at the nearby waterhole. Only surprise during our entire stay, start to finish, was the poor quality of the brewed coffee at breakfast. Kenya's coffee is better than that! We'll be back, to try the coffee again!!
自動翻訳
ゲスト
2023年10月10日
공항에 가깝습니다. 그리고 경비가 잘 되어있어 안심되지만
주변엔 아무것도 없어 택시타고 많이 이동했습니다. 레스토랑이 잘 되어있어요~
Nice hotel with some beautiful views and neat functional rooms.
Wi-Fi is good. Showers are hot. Beds are comfortable.
The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!)
In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place!
The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this?
All in all it is a nice place to stay and fairly chilled but could do better!
自動翻訳
Lars
2024年2月21日
I enjoyed the peaceful location and silence in the rooms. There is good service, too.
The drawback for me was the lack of AC capacity and my room was hot at night, even after I asked the frontdesk to check my AC. So I guess that it is just because that it is an older hotel but the AC is the only drawback