We had a very pleasent stay here. Food, cooking and service was excellent. The only thing we were missing is a longer walking trail around or next to the property. Being a tourist you either arrive from the Durban area or from Joburg. After a longer drive you want to stretch your legs on a longer walk. However, this is not a complaint, its a remark only. Next time being in this area we'll certainly chose this beautiful place again. Thank you!
翻訳
ホテルからの返信: Dear gaertnerx4, Thank you so much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you had such a pleasant and relaxing stay, and that you enjoyed our food, cooking, and service. Your kind words truly mean a lot to our team. We also appreciate your thoughtful suggestion regarding a longer walking trail around the property. It’s a great idea, especially after a long journey, and we will certainly take this into consideration as we continue to enhance our guest experience. It is wonderful to know that you would choose to stay with us again on your next visit to the area—this is the greatest compliment we could receive. We look forward to welcoming you back to Malachite Manor for another peaceful and memorable stay. Kind regards, Malachite Manor
Cronyn
宿泊時期: 2025年8月
夫婦・カップル
2.0/10
投稿日: 2025年9月3日
We rolled into Malachite Manor hyped for 4-star bliss in the Sapphire Room, but boy, were we in for a comedic tragedy. The main queen-size bed was so unforgivingly firm it turned our night into a back-and-hip ache festival—think sleeping on a boulder disguised as hospitality-grade comfort. The secondary bed? A comically small, marshmallow-soft setup screaming “kids only,” useless for grown-ups. Adding insult to injury, the room’s hippy-dippy descriptions of sapphire crystals promising “serenity and depression relief” had us laughing through the pain—those gems sure didn’t heal our mattress misery! Complaining got us nowhere: the manager’s polite but pointless offers—a room swap to more of the same firmness or a duvet “softener”—felt like a bad punchline. No compensation in sight, and their claim of zero past gripes made us feel like fault-finding oddballs. The scenic gardens and cozy bar? Nice, but irrelevant when you’re too sore to enjoy them. We escaped at 7pm, wallet lighter by three nights’ fees. Tripadvisor tip: If you crave actual rest over pseudo-spiritual gimmicks and dismissive service, skip this. Dive into other reviews for bed horror stories and odd themes that don’t deliver.
翻訳
ホテルからの返信: Dear Ivan, Thank you for your feedback. We're truly sorry to hear that your stay did not meet expectations, especially in terms of comfort. We understand that mattress firmness is a personal preference, and while our beds are selected to meet hospitality standards, we acknowledge that they may not suit everyone. When concerns are raised, we always do our best to assist wherever possible, and we regret that our efforts did not bring you the relief you needed during your stay. We’re proud of the tranquil atmosphere and unique design of our rooms, which many guests find calming and special. However, we respect that not every theme resonates with every visitor. Although we're disappointed that you chose to leave early, we do appreciate you bringing your experience to our attention. Guest feedback helps us continually improve, and we sincerely hope your next getaway brings the rest and relaxation you were hoping for. Warm regards, The Malachite Manor Team
jennyi96
宿泊時期: 2025年12月
その他
8.0/10
とても良い
投稿日: 2026年1月5日
A really beautiful boutique style guest house with very comfortable beds, great food and staff who go out of their way to help you
翻訳
ホテルからの返信: Good day Jenny, Thank you so much for your kind review. We’re delighted to hear that you enjoyed our beautiful country setting, comfortable beds, and great food. Our team truly appreciates your lovely comments, and it means a lot to us to know their efforts made your stay special. We hope to welcome you back to Underberg again soon. Kind regards, Malachite Manor Team
martinsK3263SV
宿泊時期: 2025年11月
その他
10/10
とても素晴らしい
投稿日: 2025年12月2日
We had a wonderful stay. The setting is beautiful, the staff are friendly, the rooms are very comfortable and the food is superb.
翻訳
ホテルからの返信: Good day Martins, Thank you so much for your lovely review. We’re delighted to hear that you enjoyed the beautiful setting, friendly service, comfortable rooms, and superb food. It was a pleasure having you, and we hope to welcome you back again soon for another wonderful stay! Kind regards, Malachite Manor Team
Climber16098523635
宿泊時期: 2025年8月
出張
10/10
とても素晴らしい
投稿日: 2025年9月29日
The hospitality received was a 10/10 - from reception/check-in to breakfast in the morning. Love it and would definitely book again when visiting the area.
翻訳
ホテルからの返信: Good day, thank you for your wonderful review. We’re delighted to hear that you enjoyed your stay and our hospitality. We look forward to welcoming you back on your next visit. Regards, Malachite Manor
myrrsafari
宿泊時期: 2025年8月
出張
8.0/10
とても良い
投稿日: 2025年9月6日
We enjoyed two nights here. The rooms are great, clean and very comfortable. The staff were always friendly and helpful. Perhaps the only small consideration is that the walls between the rooms are not great for keeping sound out. If your neighours are noisy you will be disturbed.
翻訳
ホテルからの返信: Good day Guest Thank you for leaving a rating and review for us. We are thrilled you enjoyed your stay with us. We pride ourselves on our wonderful staff and will convey your kind words to them. We look forward to welcoming you back soon. Regards, The Malachite Team
nmgoqo670184
宿泊時期: 2025年4月
その他
10/10
とても素晴らしい
投稿日: 2025年5月12日
Great location with friendly staff. Rooms are well equipped and spacious. Amazing service from Charlie's restaurant
翻訳
ホテルからの返信: Good day Guest Thank you for leaving a rating and review for us, we are thrilled you enjoyed your stay with us and hope to welcome you back soon. Regards, The Malachite Team
pdlali784400
宿泊時期: 2025年3月
その他
2.0/10
投稿日: 2025年4月14日
we had an unpleasant trip we were accused of stealing and of soiling the linen that never happened in any of our rooms after the host founded out that that was not our rooms she find it very difficult to apologise to us.
翻訳
ホテルからの返信: Good day Guest Thank you for leaving a rating and review for us. We apologise for your experience. Regards, The Malachite Manor Team
jefreemakhani
宿泊時期: 2024年12月
その他
6.0/10
投稿日: 2025年1月12日
Beds totally uncomfortable. We had to request to be moved to another room. Food microwaved. Same breakfast everyday.
翻訳
ホテルからの返信: Good day Guest Thank you for leaving a rating and review for us, we appreciate the feedback. We apologise for any inconvenience. Regards, The Malachite Manor Team
Leeloominai01
宿泊時期: 2024年11月
その他
10/10
とても素晴らしい
投稿日: 2024年12月29日
Malachite Manor is truly a beautiful guest house, each room a different (classy) theme and with significant attention to detail. The staff were very friendly, efficient and helpful. A wonderful stay, one I can recommend wholeheartedly
翻訳
ホテルからの返信: Good day Guest Thank you for your review, we truly appreciate the feedback and are thrilled you enjoyed your stay with us. We hope 2025 is a wonderful year for you and that we can welcome you back. Regards, The Malachite Team
ttyiso
宿泊時期: 2024年9月
出張
10/10
とても素晴らしい
投稿日: 2024年10月30日
I enjoyed staying at Melachite Manor. The team know how to render an excellent service. Well done team.
翻訳
ホテルからの返信: Good day Guest Thank you for your wonderful review, we are thrilled you enjoyed your stay with us. We pride ourselves on service excellence and hope to welcome you back in the future. Regards, The Malachite Team
ckwayiba1
宿泊時期: 2024年9月
その他
10/10
とても素晴らしい
投稿日: 2024年10月5日
Ideal location for a quiet time away from the noise of cities. Quaint restaurants in the area providing for change of atmospheres. Would recommend for a brief break.
翻訳
ホテルからの返信: Good day Guest Thank you for leaving a rating and review for us. We are thrilled that you enjoyed your stay and took time to take in the spectacular surrounds of the Drakensberg, We hope to welcome you back soon. Regards, The Malachite Team
Simon G
宿泊時期: 2024年8月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2024年9月8日
What a wonderful hotel to stay at for a couple of days in the southern 'Berg. Unfortunately we only stayed 1 night as we were on our way from the Wild Coast to Lesotho. The room was great and a powerful hot shower was just what the doctor ordered after a long drive. The food at the restaurant was excellent as was the bar area. The real stars of the show were the staff - they were friendly and gave great service. The only downside was that we stayed only 1 night... I have recommended to friends and family.
翻訳
ホテルからの返信: Good day Simon Thank you so much for your wonderful rating and review. We are thrilled that you enjoyed your stay and are glad you enjoyed your rest on your trip. Service excellence is our main focus and we pride ourselves on our wonderful staff. We hope to welcome you back in the future. Regards, The Malachite Team
paulrB3740CF
宿泊時期: 2024年7月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2024年8月17日
What a find. We needed somewhere to stay for a Sani Pass tour and Malachite Manor was perfect. From arriving to a warm welcome and seamless check in, to being shown to large very comfortable and well appointed room. The bedroom had outside seating, very comfortable bed and nice linen. It also had a large seating area inside and ann excellent bathroom. The Manors position is also very good with lovely grounds and in warmer weather it would be relaxing to sit by the dam with a glass of wine and a book. Breakfast was perfect with a good hot breakfast has well as a cold selection. Dinner was the best surprise with an excellent menu and a great chef. All our food was fresh and expertly prepared and served. Malachite Manor will be seeing us return and also sending guests from our travel company, South African Secrets.
翻訳
ホテルからの返信: Good day Paul Thank you for leaving a rating and review for us, we appreciate the positive feedback. We are glad that you discovered our gem in the Drakensberg. We are proud of our customer service and we strive for service excellence. We look forward to welcoming you back to Manor. Regards, The Malachite Team
592heidi
宿泊時期: 2024年6月
その他
10/10
とても素晴らしい
投稿日: 2024年7月14日
This is a little GEM!!! wonderful bar/lounge area, spotless room, great food and wonderfully professional staff.
翻訳
ホテルからの返信: Good day Heidi Thank you for leaving a rating and review for us, we appreciate the feedback. We agree that Malachite Manor is wonderful and are glad that you enjoyed your stay with us. We hope to welcome you back soon. Regards, The Malachite Team